Customer Service Medical Assistant

Dejane James

Maricopa, AZ ***** *********@*****.*** 480-***-****

Professional Summary

Energetic and personable professional with 5+ years of experience providing exceptional service in fast-paced environments. Skilled in multitasking, communication, and creating positive customer experiences. Proven ability to stay calm under pressure, manage multiple priorities, and build strong relationships. Excited to bring enthusiasm, professionalism, and customer-focused service to a bottle service role. Core Skills

• Customer Service & Guest Relations

• Fast-Paced Multitasking

• Communication & Interpersonal Skills

• Conflict Resolution

• Team Collaboration

• Attention to Detail

• Problem Solving

Professional Experience

Senior Clinical Support Specialist Bicycle Health – Remote Oct 2023 – Present

• Delivered world-class service through phone, chat, and email, ensuring patient satisfaction.

• Maintained professionalism while resolving service and logistical concerns in a timely manner.

• Thrived in a fast-paced, tech-driven environment requiring strong multitasking skills.

• Collaborated with a diverse team to create a positive experience for clients. Back Office Supervisor / Medical Assistant Sunlife Family Health Center – Maricopa, AZ Jun 2020 – Oct 2022

• Supervised and trained team members, ensuring smooth daily operations.

• Managed scheduling, inventory, and conflict resolution with professionalism.

• Handled sensitive client concerns with discretion and care, ensuring satisfaction.

• Balanced leadership duties with direct service in a busy environment. Senior Medical Assistant & Prior Roles (2019–2021) Various Clinics – Phoenix, AZ & Scottsdale, AZ

• Delivered attentive service to diverse individuals, maintaining accuracy and efficiency.

• Built trust and rapport with clients, reducing stress and ensuring comfort.

• Juggled multiple responsibilities in a high-pressure setting while staying detail-oriented. Education

Unity Environmental University – Current Student

Bachelor’s in Marine Biology and Sustainable Aquaculture (In Progress) Medical Assistant / Phlebotomy Certificate – Arizona College, Mesa, AZ (2019) High School Diploma – Primavera Online High School (2017) Certifications

BLS Certification CPR Certification

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