Virtual Assistant M A
Resume:
• +1-850-***-**** • ******@*******.***
N A I S H E L Y M A L A V E Z
A B O U T M E
I am an effective project leader and problem solver with advanced skills and hardworking mentality. I
always seek to apply my knowledge and continue
gaining experience that helps me in my personal
life and in my business.
E D U C A T I O N
2017 - 2019 Gulf Coast State College
Associate in Science Majoring in Cyber
Security
Recognition of President and Honors List
• V i r t ual Assistant •
E X P E R I E N C E
2020 -
2023
Naishely Malavez LLC
Virtual Assistant and Web Designer / CEO
Create website for clients with showstopping brands to attract their ideal clients Using Adobe Illustrator, Photoshop, Showit to create brands and websites Efficient communication with clients on Zoom and through email . Using tools necessary to optimize websites.
Helping Clients with admin work such as calendar management, client management, travel booking, invoicing and more.
Oct 2022-
December
2023
First Care Medical Center
Receptionist
Communicate efficiently with patients to get the best care and attention Detail Oriented- Ask questions to understand symptoms to get the best care Proficient Knowledge of Computer Systems
Time Management - able to work in fast paced environments and multitask December
2023-
Current
MLC Masonry Inc
Secretary/ Office Manager
Point person for mailing, shipping, supplies, equipment, bills, and errands Organize office operations and procedures
Manage relationships with vendors, and service providers, ensuring that all items are invoiced and paid on time
Manage executives' schedules, calendars, and appointments Assign and monitor clerical, administrative, and secretarial responsibilities and tasks among office staff
Perform review and analysis of special projects and keep the management properly informed Determine current trends and provide a review to management to act on Responsible for recruiting staff for the office and providing orientation and training to new employees
Coordinate schedules, appointments, and bookings
Monitor and maintain office supplies inventory and manage internal staff relations Maintain a safe, secure, and pleasant work environment
• +1-850-***-**** • ******@*******.***
N A I S H E L Y M A L A V E Z
• V i r t ual Assistant •
S K I L L S
Microsoft Office Applications
Report Writing
Conflict Resolution
Organization
Strong Verbal Communication in English and Spanish Interpersonal and Written Communiaction
Data Entry
Public Speaking
Disaster Relief
Adobe Illustrator and Photoshop
Web Design in WIx, Showit and Squarespace
SEO Implementation
Virtual Assistant
Olive Garden
Host
Documented reservations, alerted servers and managers of large groups and prepared seating
Monitored dining room and guest flow to maximize table usage and minimize wait times. Managed in person and telephone guest inquiries, customer service requests and reservation bookings.
Cultivated positive guest relations by mana gaming information and orchestrating speedy seatings
2017
ASAP Maintenance Solutions LLC
Secretary/Bookkeeper
Entered details such as payments, account information and call logs into systems. Responded to customer requests via telephone and email and effectively answered questions and inquiries
Verified data integrity and accuracy
2018
Bookit.com
Accounting Services Associate
Reconciled payments and submits for realease Of funds contact the properties to request refunds for overcharges and undercharges Respond to all property requests and provide a resolution to their issue 2019
Oct 2021 -
Aug 2022
American Airlines - Piedmont
Customer Service Agent - Cross Trained
Communicate efficiently with passengers to resolve problems and rebook. I am a goal-oriented, team player that communicates with co workers well. Profficient Knowledge of Computer Systems
Time Management - able to be in fast paced environments Cross Trained-adaptable to being in any situation whether it being inside with customers or outside lifting necessary baggage.
Contact this candidate