Customer Service Home Health
Resume:
Amber Romero
**** **** ** **** ** Alamogordo, NM 88310
*****.***********@*****.***
PROFESSIONAL PROFILE
Self-directed, customer service oriented, and performance driven professional, possessing a strong understanding of the importance of accurate claims processing. Pay close attention to detail for accurate and compliant documentation and maintain and ensure patient privacy and confidentiality.
Home Health Care – CPR and First Aid Certified.
Ultimate Medical Academy – HIPAA Essentials for Healthcare Professionals Certificate.
Video Communication Platforms – Skype,Teams
Microsoft Office Applications – Word, Excel, PowerPoint, and Outlook; Type 36 WPM. CORE QUALIFICATIONS
Medical Billing Accounts Receivable Collections Co-Pay Deductibles Co-Insurance EOBs Revenue Cycle Management Posting Payments Government (Medicare & Medicaid) Third Party Payers Electronic Health Records (EHR) Electronic Medical Records (EMR) Managed Care (HMO PPO POS) Workers Compensation Insurance Verification Insurance Claim Processing CMS 1500 CMS 1450 (UB-04) Front Office Operations Medical Office Procedures Scheduling Medical Terminology Anatomy & Physiology HIPAA Compliance Medical Coding (ICD-10-CM HCPCS CPT) EDUCATION
Ultimate Medical Academy Diploma – Medical Billing and Coding, 2023 WORK EXPERIENCE
Walmart – Clovis, NM 04/2020 – 06/2024
Retail Sales Associate / Customer Service
Assist customers with finding merchandise and organize the sales floor.
Complete SKU lookups and support incoming and outgoing merchandise transfers.
Maintain the sales floor and merchandise presentation by properly zoning and removing damaged goods. Home Health Care – Clovis, NM 07/2022 – 10/2024
Resident Care Provider
Provided in-home personal care services based on established care plans.
Prepared meals, completed housekeeping duties, and ran errands.
Completed daily logs documenting patient condition and activities and any changes to patient care plan. Dollar General – Alamogordo, NM 01/2019 – 11/2019
Retail Cashier / Customer Service
Processed transactions and provided prompt and courteous customer service.
Worked as part of a team and interacted with diverse customers and staff members.
Followed all policies as they related to customer confidentiality. Subway – Alamogordo, NM 01/2017 – 04/2018
Crew Member / Customer Service
Performed a multitude of tasks including food production and serving customers at the cash register.
Maintained a clean and organized workstation and guest area.
Worked in a team environment and communicated effectively with customers, managers, and co-workers. Conduent-Clovis, NM 09/29/2023-04/01/2024
Call Center Representative
Performed multiple tasks on computer while taking calls pertaining to Humana Insurance.
Handling calls regarding their insurance plan and helping customers get into their accounts online if needed. Making outbound calls for follow ups, handling enrolling new members into their Medicare plans or disenrolling their plans, and processing claims regarding their plans.
Maintained a clean and organized workstation.
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