Case Manager Service Representative

Elsa Solis

Houston, TX Cell: 832-***-**** ************@*****.***

PROFILE Motivated, open-minded administrative professional with several years’ experience in the areas of purchasing, accounting, travel arrangements, project files, report development and distribution. Detail oriented and a team player with the ability to make sound decisions. Demonstrate strong work ethic combined with excellent clerical, organizational and communication skills. Seeking employment opportunities that will effectively challenge me allow for professional growth and advancement. SKILLS

● SAP, Concur, Kronos, Citrix, Lotus 123, EPIC, Salesforce, Qualtrics

● Microsoft Office Suite: Word, Excel, Outlook, PowerPoint, Visio (proficient)

● Freelance Graphics, PeopleSoft 8 (proficient)

● Snagit 10, Oracle, SharePoint, WebEx and Vision (proficient)

● 10-key by touch and type 55 wpm

● P2 Energy Solutions

● Spanish (fluent)

● Templets

Human Services Case Manager - RCA Department/Cherokee Federal - Houston, TX / September 2023 – December 2024

● Managed a caseload of 283 refugees and asylees including Cuban, Haitian and Afghan clients ensuring timely service delivery.

● Conducted data entry and case note updates using RMS and Client Track to maintain accurate client records.

● Facilitated client access to resources by referring to TANF, employment services and Refugee Medical Assistance (RMA).

● Assisted with orientation sessions, preparing materials and guiding clients through form completion for ongoing support.

● Up loaded clients I-862 and I-94 in the database National Emergency Management Response, San Antonio, TX Customer Service Representative/Vaccine Specialist Jan 2022 – July 2022

● Provided services to individuals and families that were impacted by Covid-19, Infusion treatment and Vaccine Covid-19.

● Completed needs assessments and appointments for vaccines, infusion treatment services.

● Was assigned to assist and contact customers that lived in Houston, Tx and all Harris Counties

● Looked up customers' addresses in order to assign them to the closest facility to receive their Covid-19 vaccines and infusion treatments. Used google map to locate customers address.

● Used Salesforce to input customers information in order for resources to view customers who had an appointment.

City of Houston Health and Human Service, Houston, TX Customer Service Representative III, August 2020 – June 2021

● Provided services to individuals and families that were impacted by Covid-19

● Completed needs assessments and make appropriate referrals for services

● Retrieved identification number in order to direct clients for Covid-19 result National Emergency Management Response, San Antonio, TX Disaster Case Manager, May 2018 - Sept 2019

● Provide services to individuals and families impacted by disaster(s)

● Complete needs assessments; develop case plans and make appropriate referrals for services.

● Maintain contact with the client and ensure quality services are provided and needs are addressed

● Look up/enter survivor’s information on CAN and ETO systems ExxonMobil, Spring, TX Administrative Assistant, Feb 2018 - May 2018

● Provided administrative support to management staff and project resources company personnel

● Maintained calendars, organization charts and distribution lists

● Oversaw logistics for meetings; prepare and send meeting invitations, schedule conference rooms & catering

● Initiated and coordinated travel arrangements including air, ground, hotel, passport/visa application preparation

● Assisted with expense account reconciliations

● Created and prepared documents using MS Word, Excel, Access

● Office supply inventory management

● Captured meeting notes for team meetings

● Assisted with special events

● Assisted other team members; assisted with coverage of EA’s desk

● Took initiative, anticipated issues, prioritized and met deadlines Spectrum, Houston, TX Administrative Assistant, May 2017 - Sept 2017

● Arranged domestic and international travel including lodging, transportation and overall itineraries

● Ordered office supplies

● Managed calendars, consolidated meetings and ensured preparation of executives supported

● Assisted in the set-up/onboarding of new hires. Set up IT accounts, ordered equipment and business cards, prepared the office space and scheduled training

● Coordinated and reserved conference rooms

● Prepared and processed expense reports for approval

● Updated corporate directory

● Sorted and distributed incoming/outgoing mail; prepared FedEx packages

● Answered incoming calls and directed to proper person

● Building security, visitor coordination and other duties associated with the smooth running of the office

● Input supplies order into the SAP to be received Cheryl Garcia & Company, Houston, TX Administrative Assistant, March 2017 - April 2017

● Full administrative services for all travel requirements including booking flights, ground transportation, and preparing detailed itineraries for all trips

● Coordinated onsite and offsite events

● Utilized master level skills in MS Office

● Updated documents, presentations, and pre-read docs to ensure they followed SFI guidelines (templates, formats)

● Created and maintained distribution lists and org charts

● Managed all work in a strictly confidential manner

● Managed correspondence with external contacts

● Prepared business expense reports

● Assisted with ad hoc projects

● Scribed minutes and drafted minutes/communications

● Prepared a variety of reports - month end, weekly sales reports

● Worked independently to resolve issues

● Managed and maintained / monitored calendars and ensured needed support materials were available

● Greeted visitors and acted as host for training internal and external sessions

● Answered phone and direct calls/switchboard multiline

● Maintained organized office and lobby area

Favorite Health Care Staffing, El Paso, TX Direct Youth Care Worker, Oct 2016 - Jan 2017

● Provided care and supervision for children ages 13 to 17

● Monitored and provided support services and daily group activities. Ensured policies and procedure were enforced.

● Assigned to second shift support.

● Worked closely with DCS Staff and Clinicians.

Southwestern Energy Production Company, Houston, TX May 2011 - Aug 2015 Team Assistant/Department Administrative Assistant

● Provided administrative support for SVP, VP, Director, Manager, and other team members

● Maintained and coordinated Manager's schedule

● Arranged all travel (domestic and international) for the department using Concur

● Prepared Managers’ expense reports

● Arranged conferences and conference calls, scheduled meetings and conference rooms

● Maintained organizational charts/head counts, areas of responsibilities staffing count and contractor maintenance.

● Combined and merged Monday Morning Report; input reports on the SharePoint system

● Ordered office supplies

● Sorted and distributed incoming/outgoing correspondence

● Composed and edited AFE Review for team

● Scheduled and planned for special events

● Assisted in the onboarding of new hires including setting up IT accounts, ordering equipment and business cards, preparing the office space, and scheduling proper training

● Assisted with data input into company databases such as tax ID number, address changes on the P2 Tobin

● Enterprise Land system Used templates for special projects using the excel software

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