Scrum Master International Business

Miraj Jabbar

Bayonne, NJ *****

Tel: 201-***-**** Email: ************@*****.***

SKILLS SUMMARY

Over 19 years of experience in International Business, Sea Import, Air Import, and Account Management. CAREER OBJECTIVE

Working in an International environment in a position which includes Constant development possibilities and a challenging working environment. Would desire tasks requiring strong interpersonal skills, leadership, and project coordination.

EDUCATION

Lean Six Sigma Green Belt Certification (ID#93323253) Jan 2024 Scrum Master Certification (ID# 92575027) Jan 2024 Management Trainee Jersey City, NJ May 2023

Saint Peter's University - MBA International Business Jersey City, NJ May 2014 PROFESSIONAL EXPERIENCE

Crane World Wide Houston, TX 04/24-02/2025

Implementation Manager

• Contributed to the creation of Standard Operating Procedures and provided training to staff on operational requirements.

• Designed project plans and prepared supporting documentation for various initiatives.

• Maintained and organized all processed documentation within the facility to ensure accuracy and compliance.

• Managed project priorities, timelines, and tasks, while regularly updating team members on progress and status.

• Developed detailed project schedules, work plans, cost estimates, and resource allocation plans, including the procurement of necessary resources.

• Oversaw all project activities, ensuring seamless coordination between internal teams and external business partners.

• Monitored and reported on project progress, providing regular updates to management to facilitate informed decision-making.

• Collaborated with user departments and IT teams to ensure successful project outcomes.

• Collected and analyzed the required data to support project implementation and execution.

• Led the tracking and completion of projects, ensuring final acceptance and delivery according to specifications.

Kuehne + Nagel, Inc. Jersey City, NJ 04/22-12/2023 Regional Operational Key Account Manager

• Established and maintained relationship with customer in North America and abroad; engaged in regular contact to facilitate better understanding of customer needs, establish trust and serve as escalation contact.

• Increased customer satisfaction and loyalty through design and implementation of customer- specific solutions

• Served as a facilitator and a single point of contact for implementation of new business, joint projects, or any other customer requests.

• Assisted in the definition of project scope and objectives, involving all relevant internal stakeholders, and ensuring technical feasibility.

• Managed changes to the project scope, project schedule, and project costs using appropriate verification techniques.

• Met clients to take detailed ordering briefs and clarify specific requirements of each project.

• Tracked project performance, specifically to analyze the successful completion of short and long- term goals.

• Developed comprehensive project plans to be shared with clients as well as other staff members.

• Attended conferences and training as required to maintain proficiency.

• Established and maintained relationship with Global customers; engage in regular contact to facilitate better understanding of customer needs, establish trust and serve as escalation contact.

• Implement and Manage Customers KPI and Continuous Improvement Projects meeting customer specific goals.

Kuehne + Nagel, Inc. Jersey City, NJ 08/2015-04/2022 Regional Application Support Manager

• Conducted training sessions for various KN teams on KN suite of product (mainly visibility platform/s) under direction of Customer Solutions Management team.

• Documented and managed training with KN teams as well as customers.

• Managed product advancement process in liaison with customers and product developers.

• Product management includes but not limited to Document, maintain and follow through requested functionalities-enhancements with stake holders (developers and requestors)

• Provided technical support on requests submitted to the Request Tracking (RT) system for the requestors.

• Managed the product configuration of visibility platforms.

• Participated in customer facing sales calls to analyze supply chain visibility requirements and prescribed value-based solutions using components of the KN Product suite for customers in Kuehne + Nagel’s business verticals.

• Supported customer facing EDI projects by assessing customer business needs, completing, and submitting project related documents and supporting successful project implementation with the lead EDI Project Manager

Systems and Technical Experience

• Microsoft Windows Operating Systems, Microsoft Office Suite

• KNET Intranet Content Management Tool / System

Project Manager Skills & Proficiencies

o Developing and Tracking Budgets

o Coaching

o Planning

o Agile and Scrum Methodologies

o Continuous Improvement Project

o Sprint Planning and backlog

o Performance Monitoring

o Risk Management

o Developing and Tracking Budgets

o Performance Management

o Problem Solving

o Automation Anywhere

o Project Execution

o Time Management

o Resourcefulness

o Communication

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