Front Desk Agent
Resume:
LAIDA DAWA
MEMPHIS, TN
C: 901-***-**** *******@*****.***
PROFESSIONAL SUMMARY
Organized Front Desk Agent with strong interpersonal and computer skills. I have the ability to motivate, guide a team, delegate tasks, and resolve conflicts. Familiar with hotel property management systems including Opera, Fosse, Micros and PMS. Excellent verbal and written communication skills. WORK HISTORY
MOXY DOWNTOWN MEMPHIS
Front Desk Manager Memphis, TN August 2020-- May 2025 Providing excellent customer service, handling guest inquiries and ensuring guest satisfaction. Managing online, phone, and in person reservations, including confirming details and processing payments from third party and advance deposit reservations. Leading and managing the the front desk team, includig scheduling, training and performance management.
Overseeing front desk operations, including check in/ check out procedures, cash handling, and reservation management.
Addressing and resolving guest issues and operation challanges efficiently. Maintaining clear and consistant communication with guests, team members, and other hotel departments.
Selling rooms and accommodations, and upselling services. Collaborating with other departments to ensure a seamless guest experience. LAQUINTA INN DOWNTOWN MEMPHIS
Front Desk Agent Memphis, TN January 2020- May 2021 Greeting guests, answeing inquiries, and providing information about the hotel, its ammenities, and local attractions.
Managing online, phone, and in person reservations, including confirming details and processing payments.
Handling the process of guest arrival and departure, including assigning rooms, verifying information, and collecting payment.
Addressing guesr complaints and resolving issues in a timely and professional manner. Effectively communicating with guests, other staff members and management. BEST WESTERN PLUS OLIVE BRANCH HOTEL & SUITES
Front Desk Agent Olive Branch, MS October 2015 - Dec 2018 Delivered messages, mail and packages left for guests and hotel facilities in a timely manner. Solicited feedback through questionnaires to evaluate levels of guest satisfaction. Verified that personal and payment information on guest accounts was accurate and complete. Resolved service-related problems in a timely manner.
Reviewed account information and charges with guests during check-out. Greeted and welcomed all hotel guests with a smile.
Recruited and trained new members of the guest service team. NORTH METRO ACADEMY OF PERFORMING ARTS
After Care Teacher Norcross, GA January 2014 - August 2015 Taught and assisted with school music and arts ptlrogram. Substituted for teachers not in school Facilitated after school activities for students. Kept and audited financial records COMFORT INN
Assistant General Manager Olive Branch, MS May 2012 - December 2014 Carefully interviewed, selected, trained and supervised staff. Correctly calculated inventory and ordered appropriate supplies. Strategically developed effective marketing plans to increase sales and profits while managing costs. Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
Actively participated in ongoing customer service programs to build sales and rapport in the community. Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Oversaw front of house personnel to maintain adequate staffing and minimize overtime. Promoted the business through participation in and sponsorship of community events. Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties.
FRY'S ELECTRONICS WAREHOUSE
Shipping Associate Memphis, TN October 2010 - May 2011 EDUCATION
BACHELOR OF SCIENCE Chemistry Rust college
Holly springs, Mississippi 2013
SKILLS
Service-oriented
Event planning and coordination Front desk experience Guest satisfaction specialist Diligent
Hotel operations and management
Hospitality background Courteous
Natural leader
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