Billing Specialist Accounts Receivable

NAKETA DOUGLAS

Bloomfield, CT *****; 860-***-****; *************@*****.***

Dynamic and innovative professional, exceling in enhancing customer experiences through research, problem-solving, attention to detail, and effective time management. Strong analytical, problem-solving, organizational, critical thinking, interpersonal, and communication skills. Consistently meeting and exceeding goals in fast-paced environments, both independently and as a team player. Proven track record of delivering exceptional customer experiences and driving business growth.

SKILLS

Microsoft Office: Word, PowerPoint, Excel

Navision

Salesforce

Acorn

Service Channel

Keyboard: 40 Words per Minute

EDUCATION

PURDUE UNIVERSITY GLOBAL 03/2025

Associate of Applied Science in Business Administration

RELEVANT WORK EXPERIENCE

WASTE MANAGEMENT 04/2020-Present

Accounts Receivable/Billing Specialist (03/2021-Present)

Process and document sales and service invoicing and payments with high accuracy and attention to detail, ensuring timely and efficient billing cycles.

Assist in reconciling customer accounts, identifying and resolving discrepancies, and preparing weekly statements to ensure accurate account balances.

Perform a range of administrative duties related to billing, including data entry, record-keeping, and filing.

Provide support for various finance-related initiatives and projects as required, demonstrating adaptability and a willingness to learn.

Collaborate with the finance team to ensure compliance with accounting standards and company policies.

Maintain confidentiality and handle sensitive financial information with discretion.

Meet deadlines and prioritize tasks to ensure efficient billing operations and minimize errors.

Customer Service Representative (04/2020-03/2021)

Responded to customer inquiries via phone and email, providing accurate and helpful information to address their concerns and questions.

Resolved customer complaints and concerns in a timely, professional, and courteous manner, utilizing active listening skills and problem-solving techniques to ensure customer satisfaction.

Managed and escalated customer feedback and issues to supervisors or other departments as necessary, ensuring prompt resolution and effective communication.

Consistently met or exceeded performance metrics and targets, including:

-First Call Resolution

-Response Time

-Customer Satisfaction scores

Demonstrated strong product knowledge and technical skills to address customer inquiries and resolve issues efficiently.

Utilized customer relationship management software and tools to track and document customer interactions, ensuring accurate records and effective issue tracking.

Collaborated with internal teams to resolve complex customer issues, improve processes, and enhance overall customer experience.

USPS 08/2016-04/2022

Supervisor

Oversee mail processing and handling operations, ensuring efficient and timely delivery of mail and packages.

Supervised a team of mail handlers and support staff, providing guidance, training, and performance feedback to ensure high-quality work and productivity.

Coordinated and monitored workflows to optimize mail processing, minimize delays, and meet service standards.

Implemented safety protocols and maintained a safe working environment, adhering to USPS regulations and guidelines.

Managed inventory, supplies, and equipment to ensure adequate resources for mail processing and handling operations.

Collaborated with other supervisors and departments to ensure effective communication, resolve issues, and improve overall mail handling processes.

OTHER EXPERIENCE

Adelbrook, Middletown, CT 2012-2016

Direct Care Supervisor

Mclean Health Center, Simsbury, CT 2010-2012

Certified Nursing Assistant

Bank of America, East Hartford, CT 2007-2010

Teller

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