Customer Service Representative

Naomi Lopez

Aurora, CO *****

*********@*****.***

+1-983-***-****

Professional Summary

Skilled customer service representative with 4+ years of experience delivering exceptional service in fast-paced environments. Proven ability to resolve complex customer issues and enhance satisfaction through active listening and personalized interactions. Experienced in food service and commercial cleaning, with strong organizational and communication skills. Committed to maintaining high standards of service and fostering positive customer relationships. Work Experience

Housekeeping, House Management, Dishwasher

Self employed-Denver, CO

January 2008 to Present

• Weekly, biweekly, monthly maintenance cleaning of homes

• Deep cleaning, move in and out

• Laundry : wash, dry, hang, fold, iron/steam press and put in designated rooms/closets/drawers

• Sweep, mop, vacuum

• Dust and polish

• Kitchen, dishes

• Bathrooms, tubes, sinks, floors

• Help with family coordination of schedules

• Light cooking and meal prep

Valet Trash

Valet Living-Denver, CO

February 2022 to January 2024

• Door to door trash collection and disposal

• Maintain a safe and clean garbage area at each site on property Dishwasher/Prep Cook

Aramark-Denver, CO

January 2016 to October 2023

• Floater for back of house duties, stocking supplies, assure sufficient supplies available to keep stands stocked, dishwasher, busser, concession set up, bartender csr 5+ Years

• Assisted with getting tickets out on time

www.jobget.com

Customer Service Representative

West Telemarketing /Alorica-San Antonio, TX

January 2015 to January 2019

• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction

• Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information

• Built rapport with customers through active listening, empathy, and personalized interactions

• Resolved complex customer complaints by investigating the root cause of the issue and implementing appropriate solutions

• Assisted customers in navigating company website, troubleshooting technical issues, and placing orders online

Education

Some college in Clinical Psychology

St Philip's College

Skills

• POS

• Medicare

• Commercial cleaning

• Laundry

• Bussing

• Residential cleaning

• Microsoft Powerpoint

• Communication skills

• Cashiering

• Dishwashing

• Microsoft Office

• Host/Hostess

• Restaurant Experience

• Customer service

• Sales

• Upselling

• Bartending

• Organizational Skills

• Time Management

• Janitorial experience

• Cash handling

• Warehouse experience

Certifications and Licenses

Food Handler Certification

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