Customer Service Representative
Resume:
Sharmonique Easterling
Savannah, GA
***********@*****.***
Professional Summary
A self-motivated professional, with extensive experience in multitasking with sales, customer support, and cooking capabilities. Detail oriented with a proven record for working well under pressure at a fast pace with precision of any job responsibilities or duties.Exceptional interpersonal and communication abilities combined with the initiative and the ambition needed to be an asset to any organization. Authorized to work in the US for any employer
Work Experience
Janitorial Supervisor
Butler's Royalty Cleaning-Savannah, GA
September 2024 to July 2025
• Assigning janitorial duties to staff and regularly inspecting their work to ensure that established standards are met.
• Issuing cleaning supplies and equipment to janitorial staff as needed.
• Taking inventory of all cleaning supplies and equipment and informing management when supplies are depleted.
• Assisting with the screening and hiring of new job applicants.
• Providing training and guidance to janitorial staff.
• Resolving conflicts between janitorial staff in an efficient manner.
• Attending meetings and in-service training sessions as required.
• Performing all janitorial duties necessary in instances of staff shortages. Security Officer
Sunstates Security-Savannah, GA
January 2024 to September 2024
• Regularly patrols school perimeter and facilities, including security checks of school sites including the school buildings, ensuring that access is limited to approved and specified points of entry, as well as school grounds, athletic facilities, and parking areas.
• Access control; Making sure ID badges are scanned and valid. Customer Service Representative
Indotronix International Corp-Rochester, NY
July 2023 to November 2023
• Assisting customers with account information and details.
• Assisting customers with technical issues with online features and transactional issues. Customer Service Representative
Rose International-Sandy Springs, GA
October 2022 to January 2023
• Answering calls in a timely manner and assisting customers with account Information and technical issues.
• Descalating situations to prevent customer complaints. Customer Service Representative
TTEC-Englewood-CO
January 2021 to May 2022
• Providing customers with the organization's service and product information.
• Processing forms, orders, and applications requested by the customers.
• Identifying, escalating priority issues and reporting to the high-level management.
• Routing inbound calls to the appropriate resources.
• Following up complicated customer calls where required.
• Completing call notes and call reports as necessary and updating them in the CRM.
• Obtaining and evaluating all relevant data to handle complaints and inquiries.
• Recording details of comments, inquiries, complaints, and actions taken. Gate Guard
GulfStream Aerospace-Pooler-GA
October 2020 to November 2020
• Greet customers, visitors, and employees as they arrive at the assigned premises or buildings.
• Check the access cards of all employees and make sure that they punch them into the attendance machines.
• Check visitors’ and customers’ bags to ensure that no unauthorized items are being taken into the building.
• Monitor inward and outward traffic, and ensure that it is properly streamlined.
• Keep an eye out for irregular or unusual conditions, that threaten to create security concerns or safety hazards.
• Contact supervisors in cases of emergencies or threats, and attempt to handle situations until help arrives.
• Warn violators of rule infractions, such as loitering, smoking, or carrying prohibited items.
• Investigate accidents, incidents, and suspicious activities, and create and submit correlating reports on them.
• Provide assistance and support to customers, visitors, and employees at the gates, ensuring that a professional and courteous manner is undertaken.
• Check alarm systems, and CCTVs to make sure that they are in good working order, and ensure that any issues or problems are communicated to the supervisor. Call Center Representative
Concentrix-Savannah-GA
February 2019 to November 2020
Answering phones from customers professionally and responding to customer inquiries and complaints.
* Researching required information using available resources.
* Handling and resolving customer complaints regarding product sales to customer service problems.
* Providing customers with the organization's service and product information.
* Processing forms, orders, and applications requested by the customers.
* Identifying, escalating priority issues and reporting to the high-level management.
* Routing inbound calls to the appropriate resources.
* Following up complicated customer calls where required.
* Completing call notes and call reports as necessary and updating them in the CRM.
* Obtaining and evaluating all relevant data to handle complaints and inquiries.
* Recording details of comments, inquiries, complaints, and actions taken.
* Managing administration, communicating and coordinating with internal departments.
* Other duties as assigned.
Material Handler
Pier One Imports-Pooler, GA
April 2017 to December 2018
Maintains inventory by identifying, labeling, and placing materials and supplies in stock
* Recording location of inventory
* Prepare finished stock for shipment by identifying, pulling, packing, crating, loading, and securing product
* Document product shipment by recording units shipped
* Daily Housekeep of workspace area
* Contribute to team effort by accomplishing related results as needed
* Maintain material-handling equipment by completing pre-use inspections
* Process orders in a timely fashion
Line cook/Shift Leader
John Wesley Villas-Savannah, GA
February 2015 to March 2016
* Cleans food preparation areas as determined by law and company policy.
* Prepares foods to the specifications of the residents.
* Adjusts food items to accommodate guests with allergies or specific diet concerns.
* Manages other employees in the kitchen.
* Operates various kitchen appliance such as a blender, oven, grill, or stand mixer.
* Assists other cooks during the food assembly process Education
Bachelor's degree in Marketing
American Military University-Charles Town, WV
December 2018 to June 2021
High school diploma or GED in General Studies
Marlboro County High School-South Carolina
August 2003 to May 2007
Skills
• Materials Handling (3 years)
• Cold Calling (1 year)
• Microsoft office Applications(Advanced) Word (9 years)
• Organizational skills (2 years)
• Commercial cleaning (1 year)
• Food preparation (10+ years)
• Moving (2 years)
• Customer service (7 years)
• Outlook (3 years)
• Salesforce (2 years)
• Cooking (8 years)
• Spanish (2 years)
• Microsoft Excel (4 years)
• Microsoft Access (10+ years)
• English (10+ years)
• Industrial cleaning (2 years)
• Shift management (3 years)
• Hospitality Experience (4 years)
• Marketing (4 years)
• Cleaning (2 years)
• Typing SPEED: 30 (10+ years)
• Box truck (1 year)
• Event Planning (2 years)
• Restaurant experience (4 years)
• Sanitation (1 year)
• Cleaning Experience (3 years)
• Surveillance (1 year)
• Janitorial experience (3 years)
• Inside sales (1 year)
• Custodial experience (2 years)
• Typing (10+ years)
• Microsoft Intune (2 years)
Certifications and Licenses
Driver's License
Class D Security
Contact this candidate