Client Support Customer Service

Ernestine A. Taitague

San Francisco, CA ***** 510-***-**** *******************@*****.***

Professional Summary

Adaptable professional with 10+ years of experience in customer service, administrative coordination, and client support across healthcare, social services, and business settings. Skilled in document verification, scheduling, problem-solving, and handling sensitive client issues with professionalism. Excel at working in fast-paced, high-volume environments, meeting deadlines, and providing excellent service to diverse populations. Seeking to contribute strong organizational and service skills as a Passenger Service & Ramp Coordinator with EVA Airways.

Key Skills

• Customer Service & Client Support

• Document Verification & Records Management

• Scheduling, Coordination & Time Management

• Administrative Processing & Invoicing

• Problem-Solving & Crisis Management

• High-Volume Call & Front Desk Support

• Flexibility with Evening, Weekend & Holiday Shifts

• Strong Interpersonal & Team Collaboration Skills

Professional Experience

Crestwood Behavioral Health – San Francisco, CA

Mental Health Worker July 2025 – Present

• Provide frontline support to clients, ensuring safety and adherence to policies.

• Assist with daily schedules, documentation, and coordination in high-demand environments.

• Collaborate with cross-functional staff in high-pressure situations, supporting team and client needs.

UCSF Health – San Francisco, CA

Practice Coordinator 2022 – July 2025

• Assisted patients with check-in and verification of required medical documentation.

• Coordinated scheduling and managed high call volumes to ensure smooth patient flow.

• Processed billing, insurance claims, and administrative records with accuracy.

Jewish Vocational Service – San Francisco, CA

Administrative & Client Support Specialist 2021 – 2025

• Supported program participants with employment services, intake, and scheduling.

• Processed confidential documents, invoices, and reports with attention to accuracy.

• Handled client concerns with professionalism and directed them to appropriate resources.

Collection Bureau of America – Hayward, CA

Client Services/Admin 2018

• Handled customer disputes, complaints, and account resolutions with compliance.

• Managed data entry, invoicing, and payment processing.

• Responded to inquiries via phone, email, and in person, maintaining professional communication.

EMSL Analytical, Inc. – San Leandro, CA

Client Services Representative 2008 – 2009

• Managed front-desk operations, including greeting visitors and handling multi-line calls.

• Created and maintained both paper and electronic file systems.

• Processed client invoicing and distributed communications in a fast-paced environment.

Hands On Bay Area – San Francisco, CA

Volunteer Shelter Attendant 2011 – Present

• Provide referrals for social services, assist with intake, and ensure adherence to program guidelines.

• Support diverse populations with empathy and resourcefulness.

Education

Merritt College – Oakland, CA

Administrative Medical Assistant Certificate 2014

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