Data Entry and Analysis, IT Support profesional, ICT Technician

OBJECTIVE

To work in a technologically progressive institution with a dynamic, ambitious and focused team, which believes in aiming high and setting out to achieve goals, thus providing opportunities, technological advancement and career development

EDUCATION

Dec 2022 - Present

Master of Science Information Technology - Atlantic International University USA Jun 1999 - Dec 2005

Graduate Diploma (associate degree) - Institute for the Management of Information System (UK) Strathmore University Campus (Kenya)

2005

CCNA (1,2,3) - Strathmore University Nairobi, Kenya 2014

ITIL V5 - Computer Pride Nairobi, Kenya

AREAS OF EXPERTISE

DATA – data entry, verification and analysis (over 6 years in experience, in 4 different institutions) HARDWARE AND SOFTWARE – installation, repair troubleshoot ITSM – Call Ticketing system, call resolving and follow up Helpdesk manning – Remote assistance, Call logging, Call resolving, Call escalation, Telephone assistance

Field Technician – On call Assistance, Deskside support, COMPUTER APPLICATIONS

Microsoft Office – Excel, Word, PowerPoint

Windows OS

Mac OS

Meditech System

ITSM Call log in and ticketing system

Josphat Mbau

1525 Twin Bridge Ln, Mobile: 678-***-****

******@*****.***

ICT Support Engineer

EXPERIENCE

April 2025 - Present Hardware Technician

Stratix Corporation – Peachtree Corners, Georgia USA 1. Apple IPads problem diagnosis, and functional testing 2. IOS repair, reloading, updating and reconfiguration 3. IPad Inventory Management.

Mar 2011 - Jan 2025 IT Support Engineer

Aga Khan University Hospital Nairobi, Kenya

1. Data Entry and analysis - Computer equipment Inventory management Data entry, Data verification

Data Analysis and visual presentation

Maintenance Analysis

2. Hospital hardware and software installation, configuration and testing. 3. Windows, MAC OS, troubleshooting and Support.

4. Office 365 implementation and support

5. Troubleshoot and give real time solutions to complex applications and systems 6. Perform upgrades and regular updates to applications and OS to ensure availability and smooth running.

7. Reports and or escalate complex ICT concerns to the Regional Infrastructure Manager and the immediate supervisor.

8. Manage and support users through helpdesk telephone services and onsite services 9. Evaluating network performance issues including availability, utilization, throughput and latency and resolve or escalate to the regional infrastructure manager 10. Ensuring adequate data protection and backup measures are in place. Administer local and cloud- based backup.

11. Implementation of ICT security/network policies and procedures, including MFA implementation. 12. Writing standard operating procedures (SOP) and training new staff and trainees 13. Establishing, managing and administering ICT security policy and procedures to ensure preventive and recovery strategies are in place and minimize the risk of internal and external security threats. 14. Ensure clean and healthy working machines suitable for use in offices by regular cleaning and blowing dust and other foreign objects, and management of cables 15. Staff training and development in IT hardware software and user support 16. Providing recommendations on various hardware and software for use within Aga Khan 17. In charge of developing short-term and long-term strategies and implementation of backup procedures for Aga Khan university hospital

18. Coordinate with the senior management team to develop and enhance IT throughout the institution both for educational and operational purposes to ensure that Agha Khan remains at the forefront of technological innovation in education and healthcare. HONORS & AWARDS

1. JCIA Certificate of Appreciation - Valuable towards - 2013 2. Innovation and Practice Award – 2014

3. System Security and Infrastructure Award - 2015 Aug 2010 - Mar 2011 ICT Consultant (contract)

IK & M Advocates Nairobi, Kenya

1. User support networks, computer hardware and software, Emails and Mobile phones configuration 2. Setup and administration of 2008 server active directory and network infrastructure 3. Staff training and development in IT hardware software and management practice 4. Providing recommendations on procurement of ICT Hardware and Software and telephone systems and follow-up of repairs and warranty procedures

5. In charge of developing short-term and long-term strategies on computerization 6. Policies and procedures and implementation

7. Ensure clean and healthy working machines suitable for use in offices by regular cleaning and blowing dust and other foreign objects, and management of cables 8. Coordinate with the senior management team to develop and enhance IT throughout the institution both for educational and operational purposes.

Jan 2008 – July 2010 ICT Officer In-charge

All Saints Cathedral Church Nairobi, Kenya

1. In charge of developing short-term and long-term strategies on institution computerization procedures, user policies, equipment maintenance schedules and procedures and ICT procurement, management and administration.

2. In charge of the Information Technology department (Hardware and Software, internet and telephone systems)

3. User Training (need identification and training in all areas of Technology e.g. MS office, packages, IT etiquette, IT policy)

4. In charge of audio-visual equipment (procurement, setup and configuration, maintenance) Achievements

1. Developed ICT policy structure, strategic ICT implementation and change management framework, ICT usage handbook

2. Procured and implemented institutional telephone and internet systems 3. Implemented Windows SBS, email system and centrally managed antivirus 4. Procured services for Web Development and oversaw its implementation Jun 2006 - Dec 2007 Alumni Database Administrator

Strathmore University Nairobi, Kenya

1. Data Entry and analysis, trend generation and visual reports production 2. In charge of IT functions and database management, for Strathmore Alumni Liaison Office (SALO) 3. Training and part time lecturing of Diploma in IT 4. Graphics design and development of adverts and invitation cards SKILLS

1. Data entry, Verification, analysis and reports generation 2. Installing and configuring computer hardware, software, systems, networks, printers and scanners 3. Responding to service issues and requests

4. Testing and troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.) 5. Monitoring and maintaining computer systems and networks 6. Providing technical support across the company (this may be in person or over the phone) 7. Setting up accounts for new users and managing existing accounts 8. Repairing and replacing equipment as necessary

9. Training end-users on how to set up and use new technologies 10. Regularly evaluate IT systems to ensure they meet the necessary demands 11. Identify and act on opportunities to improve and update software and systems and conduct regular system audits

12. Run and share regular operation system reports with senior staff Aug 2005 - Jun 2006 IT Assistant/ Data Analyst

Steers, Hoger's Limited Nairobi, Kenya

1. 1.Data Entry and analysis - Computer equipment Inventory management Data entry

Data verification

Data Analysis and visual presentation

Sales and Market trend Analysis

2. IT Hardware and Software operations repair and maintenance (Printers, PCs, LANs) 3. Re-design, maintain and administer Marketing databases and ensure quality of data 4. Maintain a database of kitchen assets (crockery) and ensure consistent and accurate figures in each shop

5. Marketing Data Analysis Promotions Analysis, sales Target setting and Follow-ups including market and sales trends Report generation

6. Reorder level monitoring and importations from Famous Brands south Africa 7. Supervise Shop Controllers to ensure accurate and error-free data entry Nov 2000 - Jul 2005 Data Analyst

Central Tobacco Distributors Nairobi, Kenya

(a subsidiary of British American Tobacco ltd)

1. Successful implementation testing and management of a new distributors management software DMS

(Distributors Management System)

2. In charge of corporate sales and market database: Data entry, analysis and reporting 3. IT management and administration: networks, Desktop PCs and laptops, and applications 4. Periodic computer hardware maintenance

REFEREES

Tanveer Ali Khan

Director IT Department

Aga Khan University Hospital Nairobi

*******.****@***.***

Mobile: +254-***-******

Paulette R. Karmali

Manager/ Supervisor

Dr. Warshow, Dr. Sheikh and Associates LLP

*****.*******@***.***

Mobile: +254-***-******

Catherine Mbau Kuria

Registered Nurse

Northside Hospital Gwinnett

************@*****.***

Mobile: 678-***-****

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