**** **** ***, #***, ***********, US, ***** •
************@*****.*** • 952-***-****
NAKIA THOMPSON
Equipment Processor
EMPLOYMENT HISTORY
TRANSPORTER Oct 2019 - Present
Contemporary Transportation Bloomington, MN
TRANSPORTER Sep 2017 - Jun 2018
Watsi Transportation Bloomington, MN
• Transporting children with various disabilities to and from their different school destinations in a safe and timely manner.
• Trainer, Inspector of vehicles.
TRANSPORTER Apr 2006 - Aug 2017
Northland Transportation Burnsville, MN
EDUCATION
DIPLOMA: SOCIAL ECONOMICS AND ENGLISH LITERATURE Sep 1998 - Jun 2000 Lemann Center Minneapolis, MN
Safely transport individuals with disabilities, ensuring timely arrivals and departures. Collaborate with medical staff to address passengers' health needs during transit. Understand diverse disabilities, providing tailored assistance and enhancing passenger comfort. Ensured safe and timely transportation for passengers with disabilities, enhancing client satisfaction and reliability. Worked closely with medical professionals to address specific needs of passengers, fostering a supportive environment during transit.
Maintained thorough records of client disabilities and transport needs, contributing to tailored service and improved outcomes.
Implemented safety protocols for transportation, resulting in a marked decrease in incidents and reinforcing trust with clients.
Assessed transportation routes for efficiency, leading to substantial improvements in travel times and overall service effectiveness.
• Accounts payable & receivables invoicing vehicle repairs.Prioritized safety and comfort while transporting children with disabilities, ensuring timely arrivals and fostering trust with families. Executed thorough vehicle inspections and training, leading to increased safety compliance and reduced maintenance issues. Streamlined accounts payable and receivable processes for vehicle repairs, enhancing financial accuracy and expediting service turnaround.
Worked closely with school staff to coordinate schedules, improving operational efficiency and minimizing wait times for students.
Developed a feedback system for parents to report concerns, leading to noticeable improvements in service quality and satisfaction.
Prioritized safety and comfort while transporting children, building trust with families through consistent, timely arrivals. Safely transported adults with disabilities, ensuring timely arrival to appointments. Coordinated dispatch operations, optimizing route efficiency and reducing delays. Conducted thorough vehicle inspections, maintaining high safety standards. Managed office tasks, supporting administrative functions effectively. Provided compassionate transportation for adults with disabilities, ensuring timely arrivals and enhancing their access to essential services.
Implemented a streamlined dispatch system, improving vehicle utilization and reducing wait times for clients by enhancing route efficiency.
Coordinated closely with healthcare providers to align schedules, fostering strong partnerships that improved service delivery and client satisfaction.
Conducted thorough vehicle inspections and maintenance checks, ensuring safety compliance and reliability in transportation services.
Analyzed transportation patterns to optimize routes, leading to noticeable gains in service efficiency and client punctuality. SKILLS
Customer Service, Disability Care, Communication, Driving, Dispatching, Computer Skills, Vehicle Inspection, Accounts Payable, Accounts Receivable.