Customer Service Representative
Resume:
Gladys Serratos
Carson, CA *****
***************@*****.***
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Waste Resources, Inc.-Long Beach, CA
Present
1. Responsibilities include answering inquiries about billing, service changes, and scheduling, as well as resolving customer complaints and promoting company services 2. Addressing customer complaints, resolving service disruptions, and finding solutions for billing discrepancies.
3. Coordinating waste pickup schedules, managing service changes, and updating customer accounts 4. Accurately documenting customer interactions and updating account information 5. Striving to meet or exceed call center performance targets related to call volume, resolution time, and customer satisfaction
Accounts Receivable
Medico Professional Linen Service-Long Beach, CA
October 2023 to October 2024
1. Collections department, responsible for collection calls and managing balances, processing payments, invoices, process checks, electronic transfers.
2. Contact delivery drivers to check delivery status, missed deliveries and errors. 3. Multitask by directing calls accordingly to management and sales, imputing information while on the phone with customers, reaching out to customers regarding balance due and take payment. 4. Display excellent customer service and great communication, ranging customers from clinics, salons, hospitals, tattoo shops and more.
Billing Clerk
Mayor West Coast LLC., dba MWC-Gardena, CA
May 2022 to October 2023
1. Responsible for processing invoices for clients which involves processing, monitoring, correcting, completing, reviewing, inputting, editing and imaging of documents for clients invoices and payments 2. provide excellent customer service to clients and finalize billing. 3. Prepare and submit invoices, resolve deductions, collection of outstanding balances, evaluate, confirm and correct information in system pertaining to Job Numbers, Containers, Proof of Delivery and Notes. Financial Sales Associate
Prospera Gonzalez-Paramount, CA
October 2019 to May 2022
1. Responsible for all cash in custody; providing the highest level of customer service; comply with policies and procedures manual of cash handling, check cashing, wire transfers, bill payments, money orders, exchange currency, and personal loans.
2. Operate computers and process financial transactions accurately as well as promote all financial services and advise accurate information to customers regarding different financial service offerings. 3. Count currency, coins, and checks received, by hand or using the currency-counting machine, to prepare them for deposit or shipment to branch banks or the Federal Reserve Bank; Verified other information, such as dates, bank names, identification of the persons receiving payments, and the legality of the documents.
4. Process transactions, such as term deposits, retirement savings plan contributions, automated teller transactions, night deposits, and mail deposits.
5. Complied with Bank Secrecy Act and Anti Money Laundering Regulations for monetary services under custody.
Kitchen Associate
Northgate Market
August 2018 to October 2019
1. Responsible to manufacture, prepare and/or cook all food preparation required for the day business for every service station within the Cocina Department. 2. Operate and maintains the back of the house section in the Cocina Department in a productive and efficient manner and keep stations on optimum service conditions throughout the shift. 3. Executes the daily Prep Sheets following sales history and production PARS and ensures that quantities are met and executed with optimum efficiency and that every service station in Cocina get the production previously determined.
4. Works to prioritize and utilize all products coming from other fresh departments in Store and maximize yields.
Shift Leader
El Pollo Loco
October 2015 to August 2018
1. Supervising assigned shifts.
2. Training and developing crew members.
3. Completing administrative tasks (e.g. financial and inventory control, schedules, logging maintenance, etc.)
4. Creating and ensuring exceptional guest experiences. 5. Ensuring compliance with all security, food safety, quality, and cleanliness standards. 6. Maintaining cost controls and contributing to the sales/profit goals. 7. Responsible for all financial handlings.
Education
High School Diploma
Rancho Dominguez Preparatory School
2011 to 2013
Skills
• Microsoft Excel
• Food service
• Phone etiquette (2 years)
• Customer service (5 years)
• Computer skills
• Financial services
• Microsoft Office
• Loan processing
• Cash handling
• Financial analysis
• Accounts Receivable
• Bilingual
• Management
• Sales
• Accounting
• Microsoft Word
Additional Information
• Fluent in English and Spanish
• Critical thinker
• Time management
• Problem solving
• Excellent customer service
• Detail oriented
• Team player
• Fast learner
Contact this candidate