Administrative Assistant Support, Customer Service Representative

Natalie Apodaca (formerly Jaramillo)

Lakewood, CO 720-***-**** ***********@*****.***

Profile

Experienced administrative professional with a strong background in healthcare, executive support, and office management. Skilled in coordinating cross-departmental operations, streamlining workflows, and delivering exceptional customer and patient service. Recognized for adaptability, professionalism, and a strong commitment to confidentiality and accuracy. Currently pursuing an Associate’s degree to further support career growth.

Core Skills

●Executive & Administrative Support

●Office Operations & Workflow Development

●Event & Meeting Coordination

●Staff Onboarding & Training

●Healthcare Billing & Claims (Medicare, Medicaid, VA, Commercial)

●Vendor Management & Invoicing

●Compliance & Confidential HR Support

●Customer Service (in-person, phone, email)

●Scheduling, Calendars & Travel Coordination

●Data & Records Management

Professional Experience

Senior Administrative Assistant

NWESTCO-Palmetto Mar 2024 – May 2025

●Built procedures and workflows for a new administrative role.

●Managed branch operations, invoicing, vendor communication, and benefits coordination.

●Handled customer inquiries and maintained office supply and inventory systems.

Executive Assistant II – Administration

Denver Fire Department Jan 2019 – Dec 2023

●Supported executive leadership with scheduling, correspondence, and cross-departmental coordination.

●Managed confidential HR communications and internal recognition programs.

●Tracked project deadlines, certifications, and department documentation.

Administrative Support Assistant IV – Fire Prevention

Denver Fire Department Apr 2018 – Jan 2019

●Managed public inquiries, fire permit applications, and accounts receivable.

●Improved workflows for documentation and correspondence.

●Collaborated with internal teams to ensure safety regulation compliance.

Executive Administrative Assistant

UCHealth Jan 2016 – Apr 2018

●Supported the Director and RN team with travel, scheduling, and meetings.

●Coordinated hiring and onboarding for new staff.

●Managed logistics for executive meetings, budget tracking, and procurement.

Senior Healthcare Account Specialist

UCHealth Mar 2008 – Jan 2016

●Processed and appealed claims across multiple insurance providers.

●Oversaw 500+ active accounts, ensuring compliance and timely resolutions.

●Streamlined billing workflows for transplant teams and reduced processing time.

Additional Experience

●Box Office Associate (PT) Denver Center for the Performing Arts Nov 2021 – Jul 2024

●Retail Sales Associate (PT) JCPenney Nov 2016 – Aug 2019

Education

Red Rocks Community College – 75 credit hours toward Associate’s degree, General Studies/Criminal Justice

West High School – Diploma

Contact this candidate