Team Building, General Management

CAMERON N. FROMENT

SUMMARY

Results-oriented leader with a strong focus on operational efficiency,

methodical planning, and driving sales growth. Proven track record of managing regional teams and optimizing processes to achieve business objectives. Strong analytical skills, solid work ethic, and excellent interpersonal and communication skills contribute to consistently delivering high-quality results with minimal errors. Seeking the role of Regional Director to leverage extensive knowledge in team management, strategic planning, and process improvement.

EXPERIENCE

GM, 12/2024 - Current

Breakfast Club - Phoenix, AZ

REGIONAL DIRECTOR, 11/2021 - 12/2024

Pizza Patron - Arizona

CONTACT

Address: Phoenix, AZ 85024

Phone: 602-***-****

Email: *******@*****.***

Monitored employee performance, providing feedback on progress SKILLS towards desired outcomes.

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Established performance standards and objectives for departmental personnel in order to ensure organizational goals were met.

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• Collaborated with senior management on strategic planning initiatives. Developed and implemented strategies to improve operational efficiency, customer satisfaction, and profitability.

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Successfully operated independently, in a state different than corporate home

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• Rebuilt teams, SOPs, training, accounting processes

• Recruited, vetted, hired all Management

• Opened 4 restaurants and remodeled 8 existing units

• Worked closely with GC on build outs

• Defined KPIs and bonus structure

• Oversaw maintenance of all units (HVAC, Hot Side, Cold Side)

• Implemented School Lunch programs

• Planned and managed catering, and off-site events Led a team of managers, providing coaching and development to achieve exemplary performance metrics.

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Developed budgeting processes for the region that were within corporate guidelines while still meeting business needs.

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Implemented successful business strategies to increase revenue and target new markets.

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Excellent interpersonal and

communication skills

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• Assist with new buildouts

Adherence to regulations and

licensing compliance

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Manage repairs and preventive

maintenance

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• Extensive experience with recruiting

• Staff Training and Development

• Catering and event coordination

Building strong, team-centric

cultures

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• Meetings and presentations

• Performance reporting

• Sales Planning

• Budget Development

• Operations Management

• Budget Administration

DIRECTOR OF OPERATIONS, 11/2015 - 10/2021

Sauce Pizza & Wine - Arizona/New Mexico

Managed P&L for the region, implementing strategies to maximize revenue and control costs.

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Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.

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Worked within company expense budgets and to ensure compliance with company procedures.

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Coordinated with HR to recruit, hire, and retain top talent within the region.

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Organized and oversaw capital improvement projects to maintain business viability.

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Implemented operational efficiencies, improving service delivery and customer satisfaction.

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Analyzed customer feedback data and developed action plans to improve customer service levels.

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• Formed and sustained strategic relationships with clients. Conducted monthly performance reviews with district managers, setting measurable objectives for each store.

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Managed crisis situations, ensuring minimal disruption to operations and maintaining brand integrity.

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Participated in round table discussions to brainstorm business strategies.

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Forecasted customer demand to set prices or credit terms for goods or services.

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Maximized selling effectiveness through coaching, recognition and providing effective feedback.

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Prepared staff work schedules and assigned team members to specific duties.

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Conducted market analysis to identify growth opportunities and competitive threats.

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Facilitated communication between regional offices and corporate headquarters.

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Resolved escalated customer complaints in a timely manner while maintaining high satisfaction ratings across all stores.

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Developed and executed marketing campaigns tailored to regional preferences and opportunities.

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Cultivated and maintained industry relationships and customer partnerships to capitalize on opportunities and maximize business success.

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• Served as the right hand to the COO

Oversee high-volume operations and organize staff of over 500 team members

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Visit stores regularly, audit frequently to ensure compliance with all company, city and state regulations

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DIRECTOR OF OPERATIONS, 11/2009 - 11/2015

Scramble, A Breakfast Joint - Scottsdale and Phoenix PROJECT MANAGER-POS SYSTEM TRAINING, 07/2005 - 11/2009 Streets of New York - Arizona

GENERAL MANAGER, 03/1999 - 11/2009

Streets of New York - Various Valley Locations, Arizona

• Recruiting, training and motivating staff across all levels Developing and managing honest, integrity-driven relationships with store managers and teams

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• Coordinate administration, budget, payroll, staff, and vendor relations Analyze and forecast sales, organize marketing events and promotional plans

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Generating detailed daily, monthly, quarterly, and yearly reports on business, staff, and profit

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Set budgets and execute plans for department sales, product purchase and staff development

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• Appearances on TV, radio for promotional, marketing opportunities

• Successfully transitioned from dine-in to take-out during COVID

• Implemented School Lunch programs

• Planned and managed catering, and off-site events

• Learned and adapted to County and State mandates and regulations Communicated clear and consistent messages regarding departmental goals to produce desired results.

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Monitored progress by establishing plans, budgets and measuring results.

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Developed training programs for new employees as well as existing staff members.

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Successfully improved employment turnover through creating incentive and training programs.

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• Directed the operations and logistics of a multi-million dollar business.

• Manage operations of new concept

• Oversee all aspects of new location build-out, hiring and training

• Coordinate administration, budget, payroll, staff and vendors

• Appearances on TV, Radio for promotional and marketing opportunities

• Detailed analysis of P&L for each store

• Implemented School Lunch programs

• Planned and managed catering, and off-site events Set budgets and execute plans for department sales, product purchase and staff development

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• Oversaw and implemented new point-of-sale system in all locations

• Trained management in all functions of new POS

• Provided technical support corporate-wide

• Managed all factors of sales, labor, purchasing, forecasting and P&Ls CERTIFICATIONS

LANGUAGES

• Trained all staff and management

Travelled to various locations to assist management in increasing profit and reducing costs

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• Registered ServSafe Proctor

English:

Native/ Bilingual

Spanish:

Full Professional

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