Customer Service Project Management
Resume:
AMBER AGUILERA
Spring, TX *****
**********@*****.***
Professional Summary
Excel in project management and bilingual communication. Work in administrative oversight, problem- solving, improved operational efficiency and student engagement. Background in increasing profits, reducing costs, and transforming customer service standards. Experienced in leading and supervising sales teams.
Work Experience
Owner
The Woodlands International Virtual Academy-Spring, TX January 2023 to Present
• Work With Cognia an accredited affiliation for The Woodlands International Virtual Academy to get the correct certifications for our school to run in Texas.
• Work with NCA CASI,NWAC and SACS CASI to get the accreditation and keep it up to date.
• Work with eProve platform for forms and files.
• Enhanced students critical thinking skills through the use of thought-provoking questions and group activities.
• Run international classes with MeritHub.
Notary Public
Self-employed-Spring, TX
April 2022 to Present
• Checked client identification to maintain compliance with state legal requirements.
• Facilitated secure signing of sensitive documents, ensuring compliance with state laws. Call Center Agent, Inbound Sales
Dicks Sporing Goods-Spring, TX
July 2019 to October 2020
• Promoted a positive work environment within the team through active participation in meetings, sharing ideas openly, and supporting colleagues when needed.
• Minimized dropped calls by implementing effective call control techniques, ensuring smooth transitions between topics during conversations.
Goods and service their calls.
• Worked with Duo security as a two step service.
IRA Sales Agent
Spherion Temp Agency-Conroe, TX
April 2019 to October 2019
• Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.
• Enhanced product knowledge through continuous training and professional development opportunities. ESL Virtual Teacher
Brigham Young School-Spring, TX
June 2015 to December 2017
• Proven ability to learn quickly and adapt to new situations like new technology and software applications.
• Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication.
• Managed classroom behavior effectively by establishing and consistently enforcing established rules and consequences.
Claims Analyst
United Airlines-Houston, TX
September 2014 to June 2015
• Demonstrated a high level of accuracy and attention to detail in reviewing claim documentation for approval or denial decisions.
• Interacted with clients and employees, which helped cultivate positive working relationships. License Insurance Agent
Reliable Life Insurance-Houston, TX
November 2010 to January 2011
• Provided coverage option information to assist clients in protecting asset.
• Maintained high standards of customer service by building relationships with clients. Customer Service Representative
Kohls Department Store-Spring, TX
July 2010 to September 2010
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish language.
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Administrative Assistant
CANS FOR SHOES USA-Spring, TX
July 2006 to August 2010
• Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
• Traveled to many countries in order to create and establish programs, for Central America Countries. Creating opportunities for the communities and creating assisting program's to benefit children,
• Trained and taught English as a second language for rural communities, using computers and software development.
Tax Specialist
UNITRIN-St. Louis, MO
September 2009 to January 2010
• Developed customized tax strategies to meet individual client needs and goals.
• Streamlined tax preparation processes for increased efficiency and accuracy. Education
Cyber Security (Bachelor of Science)
Southern New Hampshire University-Hooksett, NH
December 2024 to December 2024
Business Management/ Cybersecurity (Associate of Arts) Eastern Gateway Community College-Remote
August 2021 to December 2022
Skills
• Project and Business management, Competitive analysis, Crisis management, Overseas Experience, Many years experience in non-profit fields, Financial management, Business administration, Time Management, Bilingual Spanish/English, Administrative oversight in Profit and loss, Project management (10+ years)
• Excel, Word, Powerpoint for working with adding students into rosters, making classes, and calculating costs. (10+ years)
• Supervised team of 13 staff members. (5 years)
• JavaScript (4 years)
Awards
The National Society of Leadership and Success
December 2024
Worked on becoming a better leader. Gained insight from professionals in these fields. Alpha sigma Lambda
November 2024
Finished College with high grades.
Phi Theta Kappa
May 2022
Honor society award From Phi Theta Kappa society.
Certifications and Licenses
Quickbooks pro advisor
July 2025 to Present
Certified Notary Public
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