Data Entry Customer Service
Resume:
Aylin Salinas
Rio Grande City
*****.*******@*******.***
Summary
Dedicated Client Service Associate with a proven track record in managing high volumes of inbound calls while maintaining exceptional customer satisfaction. Demonstrates strong organizational skills and outstanding active listening abilities, effectively building rapport with diverse clients. Proficient in utilizing CRM systems to streamline processes and enhance service delivery. Eager to leverage expertise in a new role that prioritizes hard work and dedication. Skills
● Complaint handling
● Scheduling
● Positive and professional
● Problem resolution
● Appointment scheduling
● Data entry
● Communication
● Remote office availability
● First Aid/CPR
● Multitasking Abilities
● MS office
● Problem-solving
● Written communication
Work Experience
CSR Terminix Pest Control
Rio Grande City, TX
May 2024 - Current
● Developed strong relationships with customers to ensure satisfaction and loyalty.
● Collaborated with other teams within the organization to resolve complex issues related to customers' accounts.
● Utilized job-related software to prepare change of address records and issue service discontinuance orders.
● Updated databases with new and modified customer data.
● Improved product knowledge on a continuous basis to provide optimal service and achieve sales quotas.
● Strengthened customer retention by offering discount options.
● Developed strong customer relationships to encourage repeat business.
● Maintained records of customer interactions, transactions, comments and complaints.
● Assisted customers with product selection based on their needs and preferences.
● Managed multiple tasks simultaneously while providing excellent customer service experience.
● Handled customer inquiries and complaints in a timely manner.
● Provided customer service support to customers over the phone and by email.
● De-escalated problematic customer concerns, maintaining calm, friendly demeanor. PFC US Army
Fort Leonard Wood, MO
Jan 2024 - Mar 2024
● Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
● Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
● Prioritized and organized tasks to efficiently accomplish service goals.
● Worked with cross-functional teams to achieve goals.
● Completed day-to-day duties accurately and efficiently.
● Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
● Completed routine maintenance and repair.
● Utilized various software and tools to streamline processes and optimize performance.
● Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
● Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services. Dispatcher Starr County Memorial Hospital
Rio Grande City, TX
Aug 2020 - Jan 2024
● Prepared daily work and run schedules.
● Oversaw communications within assigned territories.
● Resolved customer complaints related to service issues or delays.
● Interacted with local law enforcement agencies when responding to incidents in progress.
● Kept detailed and updated records of calls in physical and electronic databases.
● Received and dispatched calls for emergency services.
● Assigned drivers to appropriate routes based on customer needs.
● Worked closely with the transportation supervisor to dispatch and assign loads.
● Supervised driver dispatching, route planning, and vehicle tracking for the driving team.
● Responded immediately to emergencies by initiating outbound calls to police agencies and emergency contacts.
● Relayed work orders, messages or information using telephones or two-way radios.
● Tracked vehicles using GPS technology and provided real-time status updates as needed.
● Tracked changes in the computer system to keep records current and accurate.
● Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
Correctional Officer Texas Department Of Criminal Justice Beeville, TX
Feb 2020 - Aug 2020
● Enforced resident behavior management protocols and drafted incident reports for infractions.
● Guarded facility entrances to screen visitors.
● Transported prisoners between facilities or court hearings using secure vehicles equipped with restraints.
● Monitored video surveillance systems to observe prisoner activity throughout the correctional facility.
● Responded to emergency situations such as riots or disturbances with appropriate force measures.
● Received property from incoming inmates, provided receipts and inspected items for contraband.
● Inspected cells and other areas for contraband and safety hazards.
● Supervised inmate activities, including meals, recreation times, and work assignments.
● Supervised inmates during day-to-day activities.
● Reported on quality of inmate work and violations committed by prisoners. PFC US Army
Paris, NC
Nov 2017 - Dec 2017
● Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
● Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
● Prioritized and organized tasks to efficiently accomplish service goals.
● Worked with cross-functional teams to achieve goals.
● Completed day-to-day duties accurately and efficiently. EDUCATION
Associate Business Administration And Management
South Texas College
McAllen, TX Dec 2017
High School Diploma
Rio Grande City High School
Rio Grande City, TX May 2015
Computer Applications Specialist
South Texas College
McAllen, TX May 2015
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