Systems Engineer Senior

Daniel Bennett

**** **** ****

Manassas VA. *****

Cell: 571-***-****

***********@*****.***

Summary

Dan was responsible for resolving escalated service issues, coaching other engineers to resolutions, engineering and implementing complex projects, and for maintaining and overseeing the technology of his assigned accounts. He is also responsible for managing installations and new customer training, as well as helping clients determine what they require for their current environments.

Before joining the National Academies, Dan had 24 years of experience in the IT industry with a successful track record building and maintaining systems while serving client’s needs. Throughout his career, he has worked with the Global Command and Control System (GCCS), formerly known as the World Wide Military Command Control System (WWMCCS), providing managed IT services for Ericsson NetQual, HP and various government contracts. Dan has experience providing customer support, and managing and supervising IT teams and data centers. During his time in the Information Technology industry, he has held leadership positions at companies including, Hewlett Packard and CACI.

Dan is a veteran of the USMC having served during the Rwandan Refugee Crisis. He holds a Security Certification from CompTIA IT Security. Dan has completed some college coursework at American Intercontinental University.

Experience

Network Control Center Engineer at the National Academy of Sciences.

October 2017 – Present

-Performed daily monitoring of all network and server systems using Solarwinds, IPcheck and Forseer for 3 locations.

-Ensured all server systems (Windows and Linux based) are built to company standards.

-Scheduled and kept logs of preventative maintenance. (UPS Generator and HVAC)

-Escorted third party vendors and maintenance personnel as directed by security protocols.

-Racked and cabled all servers and appliances.

-Responded to owner ticket and service requests in a timely manner.

-Participated in weekly change management meeting to review configuration changes, downtime and security.

-Checked and verified daily server backups with Commvault to ensure 100% backup coverage.

-Installed and verified system and software patches monthly unless otherwise directed.

-Maintained the datacenter inventory.

-Kept track of warranty dates, end of life and scheduled repairs.

Senior Systems Engineer at SANS Technology Inc.

January 2014 – July 2017 (3 years 7 months)

-Maintained lab and production environments.

-Controlled VMware and Citrix virtual environments.

-Managed and controlled local ZFS storage arrays both HA and standalone systems.

-Provided training and support for proprietary ZFS Illumos array UI's and back ends.

-Worked with customers and sales to determine customer storage requirements.

-Created and managed internal and customer documentation for the storage software and hardware.

-Completed customer installations and configurations for newly purchased storage systems.

-Provided 24/7 support for customer storage issues.

-Wrote storage best practices for proprietary ZFS storage systems.

-Worked with SANS officers to determine ways to better get the brand out to potential customers.

-Traveled to customer sites when remote support was needed.

-Provided technical expertise for sales staff when required.

-Helped build and maintain company on-premise cloud based Ubuntu appliances.

-Provided high level support for customer on-premise cloud systems.

-Performed product demonstrations and training to new and potential customers.

QA Test Engineer at IceWeb

October 2012 – October 2013 (1-year 1 month)

-Managed Nexenta based storage appliances for multiple small and large companies.

-NAS, SAN, ISCSI configurations on small and large storage appliances utilizing ZFS.

-Built managed and maintained internal VMware ESXi 5.1 infrastructure.

-Provided support remotely for Open Solaris and Ubuntu Linux systems running the ZFS file system.

-Troubleshot and repaired customer networks and hardware in prep for data appliances.

-Managed and troubleshot Ubuntu based ZFS Tonido private cloud storage appliances.

-Wrote and Maintained product documentation and instructions.

-Maintained internal corporate storage and infrastructure.

-Certified storage appliances for VMware ESXi.

-Provided initial installation services for new customers.

-Worked on a rotational on-call basis for customer and infrastructure support.

-Tested and certified new software versions for release to customers.

-Tailored storage environments for the individual needs of the customers.

-Built and implemented internal Windows Linux and UNIX systems for performance and testing.

-Configured and maintained High Availability clustering on large storage platforms.

-Managed Internal Active Directory environment.

Systems Administrator at CACI Inc.

November 2011 – June 2012 (8 months)

-Built and maintained technical documentation and inventory.

-Managed IT trouble with the Remedy ticketing system.

-Built and controlled the Windows test environment to support customer issues.

-Maintained VMware environment including test, development and production.

-Daily incident reporting.

-Built virtual machines for multiple environments with Red Hat, CentOS and Windows operating systems.

-Worked with company management to improve support response times and problem resolutions.

-Provided 24 hour and weekend support on a weekly rotational basis.

-Managed remote EMC Networker environment.

-User account modifications.

Customer Support Engineer at FileTek Inc

July 2010 - September 2011 (1 year 3 months)

-Provided all levels of support to FileTek clients via WebEx and Phone.

-Responded to and tracked customer and local IT trouble tickets via Clientele system.

-Managed and maintained over 100 CentOS, Solaris, Red Hat and Windows servers running Storehouse software.

-Maintained over 50 local test servers running CentOS, Red Hat and Solaris.

-Worked with company management to improve support response times and problem resolutions.

-Documented and keep track of all server support requests to ensure proper resolution.

-Built CentOS and Red Hat Virtual Machines using VMware workstation to duplicate customer issues.

-Consolidated local infrastructure to save money and resources.

-User account creations and modifications.

-Build and configured environments using StorageTek, and QualStar libraries.

-Created and maintained documentation depicting common problems and resolutions to expedite future resolutions.

Senior Systems Administrator at Gupton & Associates

April 2009 - July 2010 (1 year 4 months)

-Oversaw the continued upkeep of the Apple Open directory and DNS environments.

-Installed and managed over 200 Mac OSX Operating environments running 10.5 and 10.6 OSX.

-Maintained and built Solaris 10 server systems.

-Worked closely with company personnel to come up with technical solutions to the company’s technology needs.

-Wrote and maintained documentation to keep track of all system configurations.

-Secured and Hardened all Solaris and OSX systems to ensure the safety of company information assets.

-Standardized system OS images for the quick deployment of hardware assets.

-Build and configured 2 NetBackup environments using StorageTek SL48 LTO4 tape libraries.

-Ensured the daily backup of all company data to ensure information was safe in the event of a disaster.

-Built Multiple Virtual Box and VMware vSphere instances with multiple operating systems.

-Oversaw the daily support of Gupton Associates employees running OSX and Windows systems.

-Maintained printers and peripherals for OSX and Windows environments.

Systems Engineer at InterImage Inc

September 2008 - April 2009 (8 months)

-Managed and maintained Solaris 10 environments on X86 and SPARC platforms.

-Maintained VMware virtual environments running Windows and Solaris.

-Worked with Solaris zones and Sun Virtual Box.

-Basic Administration tasks, user account creation and maintenance.

-Sun Hardware and Solaris maintenance tasks to include, memory, and patch installations etc.

-Worked with Sun volume manager and Veritas volume manager.

-Webmin administration 1.441.

-Daily reporting work completed.

-Daily systems operations, to include log monitoring, application performance etc.

-Wrote and maintained system documentation and manuals.

Senior Systems Administrator at Kforce

March 2007 - September 2008 (1 year 7 months)

-Managed a variety of HP-UX PA-RISC and Itanium servers running HP-UX 11.23 and 11i.

-Administered Red Hat Linux 5 and 4 servers x86 x86_64 and 64 bit.

-Supplied 24x7 support for all UNIX and Linux environments.

-Managed service contracts and purchasing orders for new IT equipment.

-Maintained upgraded and monitored Legato backup systems for over 110 and Red Hat systems.

-Worked with HP MSL6030 LTO3 tape libraries within the Legato environment.

-Ensured the proper function and management of all Red Hat 4 and 5 servers in 4 remote locations.

-Provided hardware and software requirements to management.

-Monitored trouble requests submitted by customer and ensured they were handled in a timely manor.

-Wrote project plans for the management of all hardware and software products.

-Moved all IT servers, racks, and network equipment to a new office location with minimal downtime.

Data Center Manager at BAE Systems

October 2006 - May 2007 (8 months)

-Supervised a team of four Systems Administrators.

-Managed, updated and maintained 104 server systems running Solaris 8 and Red Hat 4.

-Insured all systems were backed up according to policy.

-Wrote and implemented new data center policy and operations procedures.

-Oversaw and managed the installation of $175,000 in new infrastructure.

-Insured smooth migration of current data to the new infrastructure environment.

-Hardened and secured all Solaris and Red Hat servers.

-Insured all systems were backed up properly using Veritas NetBackup software.

-Performed regular maintenance and upgrades to Sun, HP, and Dell hardware.

-Volume management using Veritas volume manager.

Senior UNIX Systems Administrator/Delivery at Hewlett Packard

October 2000 - October 2006 (6 years 1 month)

-Provided full OS support of server systems running 25 Solaris, Red Hat Linux and 15 Windows Servers.

-Responsible for the proper operation of all servers, desktops and laptops.

-Oversaw local customer support and relations during the HP takeover of IT services.

-Personally, installed and setup over 200 desktop and laptop systems during hardware refresh project.

-Helped standardize both UNIX and Windows environments according to client contract specifications.

-Acted as the sole technical point-of-contact for remotely located management teams.

-Physically installed new network-managed switches in LAN closets.

-Built and installed Cat5e network cables to standardize LAN environments.

-Replaced desktop components to include video cards, memory, network interface cards, hard drives, and memory.

-Managed and maintained NIS environment.

-Collected and maintained IT asset information to head off potential losses.

-Managed and tracked support tickets using Remedy and HP Open View ticketing systems.

-Held responsibility for the daily backups of all systems utilizing Legato Networker.

-Oversaw the complete operation of the LAB and Production datacenter insuring minimal downtime.

-Assembled and installed HP rack systems in a datacenter environment.

-Provided technical specifications for the rollout of new systems and services.

-Opened and Tracked vendor supported hardware trouble tickets.

-Hardened and secured all Solaris, Red Hat Linux and Windows servers.

-Insured the proper daily operation of Solaris 7 and 8 and Red Hat 4 Linux servers.

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