Facilities Management Manager

Michael Kevin O’Sullivan

813-***-**** /*********@*****.***

Riverview, FL

Facilities Management

A facilities management professional with over 25 years of experience. Demonstrated track record of successful implementation of process improvement. A strong leader with exceptional business acumen, people development, and communication skills. Successfully managed all aspects of convenience store maintenance operations within multiple organizations. Implementing capital improvement programs to maximize return on capital investment.

Professional Overview

Business Development Manager– FOS Commercial Services June 2024- Present

Secured multiple retail clients for remodel projects, generating contracts valued between $200,000 and $500,000, expanding the company's market presence in the commercial sector.

Cultivated strong client relationships, driving repeat business and referrals through effective communication and tailored project solutions.

Successfully negotiated and closed high-value deals, consistently meeting or exceeding revenue targets for construction remodel projects.

Collaborated with project teams to ensure seamless execution of retail remodels, delivering projects on time and within budget while maintaining high client satisfaction.

Regional Facilities Manager – First Watch Restaurants July 2023 – April 2024

Managed day to day repairs and maintenance and capital projects for over 100 Restaurants

Executed 3 acquisitions totaling 35 Restaurants. On boarding new vendors and building relationships with existing to ensure a smooth repair and maintenance coverage for the acquisition locations.

Renegotiated PM contract to become more efficient and produced cost savings of over $100,000.

Piloted an in-house maintenances technician program. Looking to produce faster service at better costs and relationships with our restaurants.

Facilities Director - Parkers Kitchen January 2023 – June 2023

Successfully oversaw the integration of Service NOW as our new CMMS system for both Maintenance and IT

Identified longstanding maintenance opportunities and brought on vendors to clear open items

Built trusting relationships with operations partners through site rides and constant communication

Optimized personnel balance using internal and external resources

Sr. Facilities Manager – Seven Eleven May 2021- January 2023

Managed day-to-day maintenance activities in over 800 retail outlets.

Responsible for over 25mm in an annual maintenance budget

Fostered relationships with operations, franchisees, and key corporate stakeholders.

Managed all Facilities driven capital projects budgeted over 10mm per year

Program Manager – SOS Retail Services July 2020- April 2021

Initiated remodel program for an international retail organization.

Hired and oversaw a team of Project Managers responsible for retail renovation projects

Scoped and budgeted retail renovations

The main point of contact with the client, attending all senior-level management meetings

Oversaw engineering and permitting, delivered plans and permits on time and on budget

Conducted scope walks in person and virtually

Facilities Director– Global Widget July 2019-July 2020

Implemented KPI system to hold internal techs and vendors accountable increasing productivity

Successfully managed build out of 100k sq. ft. warehouse, cold storage facility and office facility

Implemented internal process development, personnel, vendor accountability, cost controls.

Renovations Project Manager - Open Door Labs Inc. July 2018 – June 2019

Successfully completed 200 home renovations over a 10-month period as the Tampa division ramped up as new to market i buyer.

Top performer of over 75 Renovation Project Managers demonstrated through internal metrics in Companies 20 markets, Renovations completed on time, days in possession and change order metrics

Held vendors accountable throughout the renovation process using negotiation and strategic relationship building.

Facilities Manager - Sun Coast Blood Bank January 2018 – July 2018

Oversaw day-to-day Facilities maintenance at all blood bank fixed properties.

Managed R&M for 15 company fleet vehicles including all bloodmobiles.

Purchase and procurement oversight for all equipment, supplies and fixed assets.

Responsible for all company owned and leased property management including: lease negotiations, property acquisitions and dispositions.

Organizations Safety Manager - led a committee to reintroduce best safety practices at all fixed and mobile sites.

Senior Facilities Manager - RaceTrac Petroleum March 2015 - July 2017

Responsible for facility repairs & maintenance at retail outlets covering over 1 million sq. ft. of under roof space as well as fueling facilities distributing over 1 billion gallons of fuel annually.

Successfully managed a yearly R&M and capital expenditure budget more than $25 million.

Developed and monitored diverse vendor base for daily repairs, capital improvements as well as a preventative maintenance program.

Employed quality assurance process for all new construction and special construction projects.

Led the department’s pursuit and implementation of analytical decision-making processes within Store Support structure.

Implemented scorecard and KPI development and reporting through underutilized CMMS.

Led and developed a team of over 40 Service Managers, Maintenance Managers, Advanced Service Technicians, Service Crews and Warehouse Supervisor.

Facilities Manager - Racetrac Petroleum October 2012- March 2015

Responsible for all facility repairs & maintenance for retail outlets covering over 250k sq. ft. of under air retail space. In addition fueling facilities distributing over 250 million gallons of fuel annually.

Successfully created and managed a yearly R&M and capital expenditure budget in excess of $7 million.

Oversaw 7% reductions in service calls and costs over key categories through vendor negotiations and store level training.

Fostered a productive relationship with the operations departments in 3 different regions within the Florida Division.

Successfully engaged in opening of 12 new Racetrac locations. Ensuring punch lists were completed and stores turned over in a fully operational capacity.

Ensured all ongoing warranty issues were resolved in a timely and financially responsible manner with the General Contractor or subcontractor.

Facilities Director – Circle K June 2008 - June 2012

Responsible for 400 stores with $12 million annual facility R&M budget.

Reduced our average invoice cost by $500,000 in savings over each the first 2 years.

Developed a scorecard on KPI's to manage internal service techs and Managers, including, Cost per call, Calls completed per day, overtime percentages, and calls out of target.

Led the national benchmarking team on recommendations for lighting maintenance program.

Instituted a regional lighting maintenance program that saved 200k annually.

oReduced high efficiency HVAC units, lighting controllers and energy management systems.

oEnergy use was reduced by 3-5% each year since inception accounting for a direct P&L expense savings of over $1.5 million.

oCreated awareness and education programs directed at both corporate and store employees.

oWould attend and present information at quarterly store Manager meetings as well as regional corporate events.

Responsible for all environmental compliance and remediation related to underground storage systems.

oCompleted upgrades to all tanks & lines in compliance with Florida's UST regulations.

oReduced environmental compliance liability by over $500,000.

Reduced service tech overtime from 17% to 9%

Negotiated a new car wash maintenance contract that saved $150k annually. Contract also reduced ongoing capital needed for larger repairs.

Implemented biannual internal Preventative Maintenance program on critical equipment.

Implemented new invoice process eliminating AP steps to speed invoice flow through the system, realized regional savings of 50k.

Increased warranty dollars recovered from $50,000 to over $150,000.

Managed all Capital related projects on an annual budget between $12 million to $19 million.

oOversaw the completion of 60 remodel projects over a 3 year period costing $15 million. Reduced down time and increased ROI.

oSuccessfully rolled out $15 million fountain equipment upgrade to over 280 store in a 7 month window.

oPrepared capital budgets during acquisition process to include rebranding and equipment upgrades. Responsible for all post-acquisition capital investments from start of project to close out.

Initiated a system of planned replacements of critical facility items such as HVAC units, roof's, refrigeration equipment, dairy cases and freezers. This is a critical element for customer and employee comfort and minimizing the impact of equipment being down and lost sales, but also reduced future maintenance costs.

oInitiated an Energy savings program through the use of capital, awareness and education.

oImplemented $5 million of energy related capital projects including, LED lighting interior and exterior.

Facilities Contract Manager – Circle K November 2007 - May 2008

Store Planning / Procurement Manager – Circle K May 2005 - October 2007

Marketing Specialist – Circle K April 2004 - April 2005

Program Director – New Image Marketing June 1994 – April 2004

Education & Skills

BA Political Science – University of North Carolina, Charlotte (1994)

Technical Skills: Service Channel CMMS expert, Service Now CMMS Microsoft Office; Google suite of office products, Cross Forms Maintenance platform, Concur,

Miscellaneous:

Member of PRSM / Connex (Professional Retail Store Maintenance)

Member of RFMA (Restaurant Facilities Maintenance Association)

Dale Carnegie Course November 2006

Brendon Burchard’s Achievement Accelerator Course

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