Customer Service Business Development

KERRIGAN AUSTIN

319-***-**** ********.********@*****.*** linkedin.com/in/kerriganaustin

PROFILE

Adaptable and people-focused professional with 3 years of experience in sales, account management, and client engagement. Skilled in building strong relationships, solving problems proactively, and collaborating across teams to meet business needs. Now seeking to transition out of traditional sales into a role that values strategic thinking, communication, and operational support. Quick learner with a process-oriented mindset and a strong drive to grow in operations, marketing, project coordination, or other cross-functional roles.

EDUCATION

THE UNIVERSITY OF IOWA

B.B.A., Business Enterprise Leadership - Sales Focus May 2022

● GPA: 3.6

● Activities: Member of Business Student Association, Volunteer at Local Community Center

● Awards: Dean's List (2 semesters), Scholarship Recipient for Academic Excellence EXPERIENCE

Solvo Global Tampa, FL

Business Consultant/SDR Feb 2025 - July 2025

● Spearheaded new business development initiatives through networking, partnerships, and outbound prospecting, generating 50% in qualified leads.

● Engaged with C-level decision-makers to understand business needs and tailored scalable service solutions.

● Maintained accurate sales forecasts and pipeline tracking using Salesforce and Salesloft.

● Collaborated with internal operations and delivery teams to ensure smooth onboarding and high client satisfaction.

Arrive Logistics Austin, TX / Tampa, FL

Business Development Representative June 2022 - Jan 2025

● Developed and implemented strategic prospecting campaigns to drive new business opportunities and increased sales revenue by 20% YTD

● Evolved and executed comprehensive account strategies leveraging data-driven insights, market knowledge, and customer feedback to identify new opportunities, mitigate risks, and maximize revenue potential

● Generated additional sales opportunities with upselling and cross-selling techniques

● Trained and mentored new sales representatives

● Work together with dynamic teams including marketing, product development, and customer service to achieve our goals

Riverside Golf Course & Casino Riverside, IA

Cocktail Server June 2020 - Aug 2021

● Serve beverages to guests on the gaming floor, carrying trays up to 25 lbs and maintaining a clean service area.

● Provide knowledgeable recommendations on beer, wine, and cocktails while following all beverage service procedures.

● Handle cash and make accurate change; monitor guest alcohol consumption and assist with safe transportation if needed.

● Deliver exceptional customer service with a friendly, helpful, and professional attitude at all times.

SKILLS

● Account Management

● Lead Generation & Prospecting

● Client Relationship Management

● Data-Driven Decision Making

● Team Leader

● Project Coordination

● Salesforce / Salesloft

● Office365

CERTIFICATIONS

● Advanced Sales Strategies, LinkedIn Learning

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