Customer Service El Paso
Resume:
Todd Murphy
EL Paso, Tx. 79934
**********@*****.***
Summary
Customer service manager with over 10 years of experience exceeding client expectations in fast-paced environments. Proven ability to build rapport, resolve complex issues, and deliver exceptional service at every touchpoint. I’ve leveraged industry-leading training methodologies from renowned experts such as Grant Cardone, Jeb Blount, Brian Tracy, Zig Zigler, and Jeremy Miner, to enhance my sales skills. Sept 2023 - Present (1 year 10 months)
Finance, Legal & Document Control Specialist - La Familia Home Health- EL Paso, Tx
● I leverage strong analytical skills to ensure accuracy in daily bank reconciliations.
● Implemented a new password management system, improving data security.
● Maintain detailed records and documentation, ensuring compliance with regulations. Jan 2021 - Jan 2022 (1 years 1 month)
Independent Insurance Agent - Family First Life - EL Paso, Tx
● Cultivated a loyal client base through exceptional customer service
● Consistently exceeded monthly sales targets by 25%
● Improved on my referral system to get 3-4 new sales per month. July 2020 - Jan 2021 (6 months)
Medicare Advantage Sales Rep - Teleperformance - UHC - Remote
● Answered questions about Medicare Advantage vs regular Medicare
● I gave benefits to having the Medicare Advantage plan. Catering those advantages to the needs that I had heard during the probing phase of our conversation.
● I was the # 5 sales rep, out of 118 reps, in our district. I was #3 in EL Paso. (Unfortunely Teleperfomance lost the contract in 2021)
Jan 2017 - Apr 2020 (3 years 4 months)
Independent Insurance Agent - Mutual of Omaha - EL Paso, Tx
● Learned how to sell insurance and beat my projected 2017 sales goals by 35%
● Collaborated with the underwriting team to get the clients the best possible rate.
● Used the referral system that our company had to get 1-2 new sales per month. 2
Jan 2015 - Dec 2016 (2 years)
Sales and Finance Manager - Vision Ford, Lincoln, Hyundai - Alamogordo NM.
● My duties were to train and update sales, prospecting and follow-up techniques for the sales team. I was in constant contact with the tam leaders and GM.
● I was the main contact for the credit unions and banks for the financing of our sold vehicles. Education
Sept 1990 - May 1992
EL Paso Community College, EL Paso, Tx.
Business Administration - 58 Hrs - 3.1 GPA
Univ of Texas at EL Paso (UTEP), EL Paso, Tx
Business and Economics - 40 Hrs - 2.84 GPA
Total college credits equal 98 hours
Skills
Customer Service • Sales • Sales Training • Sales management • Test case creation and execution • Communication • Written & Verbal Communication • Soft Skills • Attention to detail • Experienced in de-escalation of client • Finance Manager • Online Manager Certificates
Linkedin Certificate, Building Rapport with Customers Linkedin Certificate, De-escalating Conversations for Customer Service CompTIA A+ certificate
Awards
4 X Salesman of the month at for auto sales.
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