Technical Support Specialist

MOHSIN KHAN

IT Administrator & Customer Support Specialist

**** ***** **, **********, **, 60564 +1-773-***-**** PROFESSIONAL SUMMARY

Systems Administrator with over 10 years of experience in multiple environments, from world-class leaders in Retail to Commercial Real-estate and a major Law Firm. Well-acquainted with virtual environments, IT management, hardware & software maintenance, and information security. Responsible for all onboarding and off- boarding processes and a multitude of applications. Provided 24/7 technical support and customer service during the pandemic and successfully implemented systems to ensure everyone was able to work remotely and efficiently without downtime. A proven problem identifier and troubleshooter comfortable managing systems, projects, and teams in a range of IT environments. EXPERIENCE

JENNER & BLOCK LLP - 2016 TO PRESENT

Provided support, including talking staff through a series of actions, either face- to-face or over the telephone, including procedural documentation and SOPs for IT.

Managed over 1k+ users and their quotas firm-wide with Kiteworks/SFTP. Planned, purposed, and executed plans for IT, including but not limited to rollouts in our virtual environment.

Maintained working scripts and improved workflow processes for Active Directory and Exchange.

Developed, trained, and maintained the scan-to-digital team. Worked with external vendors and internal teams for an efficient process that helped the firm go all-digital for record-keeping purposes. Helped the firm go from stationary/traditional desktops to an all-virtual environment.

Acted as the escalation point person for troubleshooting advanced network/systems issues.

Trained employees across multiple departments on network operations, including log-in procedures, network management software, permissions, and security.

CBRE - 2013-2016

Installed, configured, and troubleshot desktop systems, workstations, servers, and network issues in a heterogeneous environment. Provided initial response and managed the problem resolution process for outages and problems.

Supported server, network, and desktop-based software and applications. Provided day-to-day technical support to employees' desktop systems software

& hardware.

Ensured that the Service Desk and directories were kept up to date with new site set-ups and closures.

DEVRY - 2011-2013

Supported AV and video conferencing hardware and software, including Lifesize and Chromebox.

Arranged the installation of site data cabling and IT infrastructure, such as multi- function copiers, in conjunction with Central and Mobile IT teams. Stayed current on the latest IT trends and technologies to help guide the direction of the team.

TECHNICAL SKILLS

Operating Systems: Proficient in Windows and Mac OS X platforms Networking: Demonstrated knowledge of TCP/IP networking Software & Applications: Active Directory, Exchange, Azure, Office 365, Enterprise Vault, Securelink, Kiteworks/SFTP

Other: Scripting and automation, Project Management, Workflow Planning EDUCATION

Currently attending DeVry University to continue IT Education Maine West High School - 2005

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