Customer Service Team Leader

Curriculum Vitae Of Maditaba Portia Motaung

**** ******** *******, **************, ****, South Africa

073-***-**** ️ ******.*******@*******.**.**

Professional Summary

Office Administrator with 7+ years’ experience in administration, compliance, and customer service within the betting and retail sectors. Strong record of team leadership, process efficiency, and financial accuracy. Skilled in Microsoft Office, accounting processes, and supplier management. Currently pursuing a BCOM Accounting to expand financial expertise. Work Experience

Team Leader – Hollywoodbets Phuthaditjhaba

04/2025 – Present

• Supervise staff and oversee daily betting shop operations.

• Ensure compliance with company policies and smooth service delivery. Approval Administrator – Hollywood Holdings Durban 04/2024 – 04/2025

• Processed group expenditure approvals, supplier invoices, and payments.

• Ensured SARS compliance and assisted with audits and finance tasks. Administrator & Team Leader – Hollywood Sport Book Ladysmith 05/2016 – 04/2024

• Led branch operations, meeting targets and ensuring Gambling Board compliance.

• Trained and supervised staff, improving customer engagement.

• Conducted weekly stock takes and managed discrepancies. Assistant Manager – Factory Shop Secunda

09/2015 – 04/2016

• Handled invoicing, stock ordering, data capturing, and customer service.

• Coordinated daily activities to ensure smooth store operations. Education

BCOM Accounting (In Progress) – Regent Business School, Johannesburg (2025 – Present) Business Management – Flavius Mareka FET College, Sasolburg (2011 – 2013) Computer Advice Course – Lamontville Education Centre, Durban (2010) Grade 12 – Thalabodiba Senior Secondary School, Durban (2009) Skills

• Microsoft Office Suite (Word, Excel, PowerPoint)

• Accounting & Financial Processes

• Team Leadership & Collaboration

• Customer Service Excellence

• Problem Solving & Compliance

Languages

• Sesotho (Fluent) Zulu (Fluent) English (Fluent) References

Ms. Lansia Govindasami – Approval Team Leader, Hollywood Holdings 065-****-*** Mr. Moreba David – Claim Assessor, Department of Labour 060-***-**** Mrs. Nokwanda Ndlovu – Team Leader, Hollywood Bet Ladysmith 065-***-****

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