Dir of Rms, Asst Gen Mangr, Senior Accountiung Mngr Dir of Front Off

DAVID COOK

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HOSPITALITY OPERATIONS & ACCOUNTING EXECUTIVE

Seasoned hospitality leader with 20+ years of progressive experience in luxury, resort, and corporate properties. Proven record of elevating service scores, operational efficiency, and financial performance across hotel operations. Expertise in front office, accounting, rooms division, and revenue optimization. Skilled in talent acquisition, team development, and project management. Proficient in multiple property management and payroll systems.

CORE COMPETENCIES

• Hotel Operations Management

• Accounting & Financial Reporting

• P&L Review & Forecasting

• Team Leadership & Training

• Guest Satisfaction & Elite Experience

• Project Management

• Revenue & Inventory Management

• CapEx & Budget Control

• Marriott/Bonvoy Systems

PROFESSIONAL EXPERIENCE

HHM Hotels and Resorts

Director of Rooms / Senior Accounting Manager Jun 2022 – Present

• Directed Front Office, Housekeeping, and Engineering leadership teams.

• Improved Guest Experience scores YOY, and enhanced guest response processes.

• Lead accounting operations including P&L analysis, Gues Ledgers and Controllables.

• Oversee general cashier duties, group billing, credit card reconciliation, and Franchise Billing.

• Perform internal audits and ensure compliance with brand standards.

Marriott Champion Circle – Fort Worth, TX

Front Office Manager Apr 2021 – Jun 2022

• Elevated Elite Experience ranking from #278 to #2 nationally.

• Managed staffing, payroll, guest satisfaction, and training initiatives.

• Created onboarding and employee development programs.

Westin Dallas Park Central

Front Office Manager Aug 2019 – Oct 2020

• Improved arrival experience by 35% and Elite appreciation by 40%.

• Acted as Bonvoy Program Ambassador and led guest-facing departments.

Interstate Hotels and Resorts – Lewisville, TX and Fort Lauderdale, FL

Assistant General Manager Front Office Manager Sep 2015 – Aug 2019

• Managed rooms and F&B operations, payroll, audits, and accounts payable.

• Led hiring, onboarding, and compliance reporting for ownership.

• Recognized as Marriott Bonvoy Champion.

• Consistently improved guest satisfaction scores.

Eden Roc Resort – Miami Beach, FL

Director of Front Office Jan 2014 – Feb 2015

• Revamped front office operations and developed new leadership pipeline.

• Drove $18K/month in upsells and reduced costs via inventory controls.

Mandarin Oriental – Miami, FL

Director of Reservations Nov 2012 – Jan 2014

• Achieved Forbes 5-Star rating; increased monthly upsells to $50K.

• Managed reservations team and system interface integrity.

Marriott Boca Center – Boca Raton, FL

Front Office Manager Jan 2011 – Nov 2012

Marriott Harbor Beach Resort – Fort Lauderdale, FL

Dir. of Front Office / Dir. of Recreation Oct 2006 – Jan 2011

• Increased scores and revenue from new recreation programming.

• Produced "Nickelodeon LIVE" and reduced linen costs by $40K.

AWARDS & RECOGNITION

• Manager of the Year (2014, 2017)

• Multiple Manager of the Quarter Awards

• Alice Marriott Award of Excellence (2005)

• Inn Key Awards Nominee (2014)

• Winner: Marriott International Knowledge Video (2008)

REFERENCES

Manuela Rappenecker – OSR General Manager, Marriott International

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Robert Jumalon – Director of People Support, HHM Hotels 239-***-**** ******.*******@*********.***

Erika Sanchez – Director of Rooms, Le Meridien Dania Beach

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Maher Jallad – General Manager, Hyatt Regency Frisco, Texas

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