Supply Chain Continuous Improvement

YOGARANJANI

CONTACT

Bangalore ******

Mobile: +91-892*******

***************@*****.***

DATE OF BIRTH

**/**/****

PERMANENT

ADDRESS

Permanent Address :

Flower Garden, Ambur,

Thirupathure Dt – 635802

Current Address :

13/26, Baranakara 1 st Street,

Narayana Reddy Layout, 4th

Cross,

Electronic City 2nd phase

Bangalore- 560100

EDUCATION

2019

Master of Arts: Commerce

Auxilium college for women's

(Autonomous),, Vellore, TN

PROFESSIONAL SUMMARY

Customer-focused professional with 3 years of experience in providing exceptional support and service across diverse functions. Skilled in billing validation, invoice processing, and logistics coordination across multiple regions. Proficient in tools like SAP, CRM, CDAX, Excel, and PowerPoint for accurate reporting and data analysis. Adept at resolving inquiries, managing billing discrepancies, and preparing customized reports for stakeholders. Strong communicator with a keen eye for detail, committed to continuous improvement and delivering high-quality, customer-centric solutions. Seeking to contribute my expertise, grow professionally, and add value through efficient service delivery and process enhancement.

SKILLS

Skilled in billing validation for

warehousing and logistics

across regions

Experienced in invoice checks,

freight, and storage charge

verification

Proficient in SAP, CRM, CDAX,

and SharePoint for billing and

reporting

Strong in resolving billing and

PO discrepancies with cross-

functional teams

Skilled in Excel and PowerPoint

for report preparation and

presentation

Experienced in generating

monthly and quarterly cost and

spend reports

Strong communication and

teamwork skills across regions

Quick Learning curve and able

to work hard.

Flexible and Adaptable Problem-solving

WORK HISTORY

July 2023 - Current

2017

Bachelor of Arts: Commerce

Islamiah woman's Arts and

Science College,, Vaniyambadi,

Vellore

Spend Analyst, HP Inc., Bangalore, India

Responsibilities:

1. Request for Proposal or Quotation: Collect and analyze data related to supplier spending, including Statement of Work (SOW) or Quotation analysis.

2. Tools: Utilize SharePoint, SAP Ariba Spend Management, and Ariba Guided Buying.

3. Purchase Order (PO) Creation:

4. Collaboration: Coordinate with requesters to obtain accurate data and information. Collaborate with requesters to resolve discrepancies, expedite delivery, and address issues related to purchase orders. 5. Invoice Processing and Payment: Once approved it for payment will send the PO unique number to the supplier and issuing payment to the supplier within the agreed time frame.

Role Change: GSSC operations (Global Service Supply Chain)

• Conduct billing validations for warehousing services across various countries/regions to ensure accuracy and compliance with service agreements

• Validate billing and transactions from DHL and other logistics partners across multiple countries/regions to ensure accurate invoicing

• Coordinate with regional supply chain and finance teams to reconcile billing and Purchase Order (PO) discrepancies

• Review and validate freight, storage, and handling charges prior to invoice approval

• Utilize SAP, CRM, CDAX, and Stock Room SharePoints for regional billing data extraction, transaction validation, and reporting

• Generate accurate and timely reports on warehousing costs and overall DHL freight spend on a monthly and quarterly basis

• Collaborate with DHL and warehousing partners to resolve invoicing or Gather required data and analyze quotations.

Once contract is in place a purchase order details will enter in the ERP system with a high level of accuracy including selected supplier details, Specifying the quantity, Amount commodity code, PO period, delivery date, Ship to address.

Track and monitor the status of the PO approval flow to ensure timely delivery once Purchase Requisition (PR) is created. service-related discrepancies

• Support continuous improvement initiatives by analyzing billing trends and identifying cost-saving opportunities

• Customize reports based on stakeholder requirements—operations, finance, or management review meetings

• Ensure accuracy, visual clarity, and timely delivery of tracker reports for both internal and external stakeholders

• Use Excel and PowerPoint in tandem to automate and streamline the reporting process

December 2021 - July 2023

Customer Service Representative, HCL TECHNOLOGIES

PRIVATE LIMITED, Chennai, India

Responsibilities:

November 2020 - October 2021

Branch BDR, HDB FINANCIAL SERVICES LIMITED (Part Of HDFC Ltd), Chennai, India

Worked under Account Managers

Team coordination to get updates (Vendor, Inventory team, Supply Chain)

Providing quality of support in a various areas including credit, return, credit and rebill, Order placing and Order cancelling Inventory enquiries

Reconciling the credit

Providing prompt and accurate response to account managers Overseeing the customer service process (Developments and Improvements)

Resolving Account manager complaints

Respond to billing inquiries and handle customers high bill complaints Seek resolution of account managers complaints instead of customer Adhere to work schedule and over time.

Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction. Maximized customer satisfaction by resolving service issues promptly. Monitored email to promptly collect and respond to complaints. Responsibilities:

July 2019 - March 2020

Accounts Executive, SYNMAC CONSULTANTS PRIVATE

LIMITED, Chennai, India

Responsibilities:

Used an emphatic, friendly and supportive tone when dealing with angry or upset customers.

Corporate Salary Account Opening

Savings Account Opening

Current Account Opening

Meting Monthly Targets

Handling Credit Cards Queries

Worked within a variety of customer complaint departments, including fraud, customer accounts and Credit Card.

Client communication to request necessary financial documents, clarify queries, and provide updates on the work progress. Explain the process and procedure of the service,

Collection of required documents (Documentation)

Collection of payments

Team collaboration: Collaborate with other team members including IT team, GST team and ROC team

Maintain customers data base

Tally entries

Day book preparation

MSME Registration

GST Registration

DSC

ROC

HOBBIES AND INTERESTS

Pencil drawings

Story writings

Traveling

CERTIFICATIONS

Online certification course: Human Resources Management, Entrepreneurial Development.

ACCOMPLISHMENTS

Received "Excelencia Premio" award on the being star performer AMJ 22 in HCL TECHNOLOGIES.

I have completed Internship Training at Aston Shoes Private Limited in Ambur.

I have participated in National Level Seminar.

#HRJ#

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