Customer Service
Resume:
Jackie Nay
Mineral Wells, WV *****
**********@*****.***
Work Experience
Janitorial Worker
TKCleaning service-Ohio
January 2025 to June 2025
At medical & billing offices I
• Performed daily cleaning and maintenance tasks, including sweeping, mopping, vacuuming, and dusting
• Ensured cleanliness and sanitation of restrooms by regularly disinfecting surfaces and replenishing supplies
• Managed waste disposal by emptying trash bins
Janitorial Worker
WINANS SERVICES-Parkersburg, WV
March 2024 to November 2024
• Performed daily cleaning and maintenance tasks, including sweeping, mopping, vacuuming, and dusting
• Ensured cleanliness and sanitation of restrooms by regularly disinfecting surfaces and replenishing supplies
• Managed waste disposal by emptying trash bins and recycling containers in a timely manner
• Maintained inventory of cleaning supplies and notified supervisor when reordering was necessary Housekeeper
Holiday Inn Express and Suites-Mineralwells, WV
March 2023 to September 2023
• Maintained cleanliness and tidiness of assigned rooms, ensuring a comfortable and welcoming environment for guests
• Performed thorough cleaning tasks such as dusting, vacuuming, mopping floors, and changing linens to meet high standards of cleanliness
• Implemented efficient cleaning techniques to complete tasks in a timely manner while maintaining quality results
Artist
SW Resources-Parkersburg, WV
June 2019 to July 2023
Made mosaics
Made Other things in the graphics dept & used different machines to make some Of those items
• Managed multiple projects simultaneously while adhering to strict deadlines
• Utilized a wide range of artistic techniques and materials to bring ideas to life
• Received recognition for artistic achievements through awards or publications Sales Associate/Cashier
Kohl's-Parkersburg, WV
July 2009 to February 2010
• Provided exceptional customer service, resolving inquiries and complaints promptly to ensure customer satisfaction
• Collaborated with team members to create visually appealing merchandise displays that increased foot traffic and sales
• Participated in regular training sessions to stay updated on product features, industry trends, and sales techniques
• Assisted in inventory management by conducting regular stock checks, restocking shelves, and placing orders as needed
• Maintained a clean and organized work environment to enhance the shopping experience for customers
• Handled customer complaints or concerns promptly and professionally, finding appropriate solutions to ensure customer satisfaction
• Maintained up-to-date knowledge of current promotions, discounts, and special offers to maximize sales opportunities
• Proactively approached customers on the sales floor to offer assistance and provide product recommendations
• Utilized point-of-sale systems to process transactions accurately and efficiently
• Assisted in visual merchandising efforts to create an attractive and organized store environment
• Provided exceptional customer service, ensuring a positive shopping experience for all customers
• Supported store events or promotional activities by setting up displays, distributing flyers, or engaging with customers at booths/stands
• Provided exceptional customer service by assisting customers in the selection and purchase of jewelry items
• Handled cash transactions and processed credit card payments using a point-of-sale (POS) system with precision
• Resolved customer complaints or concerns promptly and professionally to ensure customer satisfaction at all times
• Maintained a clean and organized work environment to enhance the overall shopping experience for customers
• Utilized persuasive communication skills to highlight the unique features of each piece of jewelry
• Suggested suitable add-on purchases such as matching earrings or bracelets during customer interactions
• Assisted in conducting regular inventory audits to ensure stock accuracy and prevent loss or theft
• Provided feedback on customer preferences and trends to inform purchasing decisions and optimize inventory levels
• Trained colleagues on effective sales techniques resulting in improved overall team performance Waitress
Jimmy Colombos-Parkersburg, WV
January 2009 to January 2010
• Demonstrated extensive knowledge of menu items, including daily specials, ingredients, and preparation methods to assist customers with their selections
• Effectively communicated with kitchen staff to ensure accurate order preparation and timely delivery of meals to tables
• Managed multiple tables simultaneously during peak hours while maintaining attention to detail and providing personalized service
• Cleanwd work areas including dining room floors, tables, chairs, utensils, glassware, etc
• Training new employees
Waitress/Hostess
Shoney's-Parkersburg, WV
January 2008 to January 2009
• Demonstrated extensive knowledge of menu items, including daily specials, ingredients, and preparation methods to assist customers with their selections
• Managed multiple tables simultaneously during peak hours while maintaining attention to detail
• Waited on parties including parties from10-40 people at a time sometimes without any assistance from others
• Cleanwd work areas including dining room floors, tables, chairs, utensils, glassware, etc
• Training new employees
Waitress/Host/Cashier
Bel rock diner-Belpre, OH
November 2006 to April 2007
• Provided customer service by promptly greeting and seating guests, taking accurate orders, and ensuring timely delivery of orders
• Efficiently managed a high volume of tables during busy hours with ease attention to detail and delivering personalized service
• Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of meals to customers
• Handled cash transactions accurately and efficiently, processing payments using POS system
• Maintained cleanliness and organization of dining area, including setting up tables, refilling condiments, and clearing dishes
• Assisted in training new waitstaff on policies, procedures, and service standards
• Consistently achieved monthly sales targets by promoting daily specials especially desert sales resulting in an increase in revenue by XX%
• Received multiple positive reviews from satisfied customers Also closed the restaurant and cleaned everything that needed done. Waitress/Hostess/cashier
Napolis-Parkersburg, WV
March 2006 to November 2006
• Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
• Utilized point-of-sale (POS) system proficiently to process discounts, coupons, gift cards, and loyalty rewards programs
• Provided exceptional customer service by promptly greeting and seating guests, taking accurate orders, and delivering food and beverages in a timely manner
• Demonstrated extensive knowledge of menu items, including daily specials, ingredients, and preparation methods to assist customers with their selections
• Managed multiple tables simultaneously during the busy hours while also take phone orders while maintaining attention to detail and providing personalized service
• Resolved guest complaints or concerns promptly and professionally, ensuring customer satisfaction at all times
• Maintained cleanliness of work areas including dining room floors, tables, chairs, utensils, glassware, etc
• Assisted in training new waitstaff on restaurant policies/procedures as well as menu knowledge to ensure consistent quality of service
• Greeted and welcomed guests upon arrival, providing a warm and friendly atmosphere Education
Phlebotomy (Technical school)
wvup-Parkersburg, WV
March 2010 to May 2010
High school diploma
Parkersburg South High School-Parkersburg, WV
September 2003 to September 2006
Skills
• Laundry
• Childcare
• Commercial Cleaning
• waitress
• Restaurant experience
• Cleaning Experience
• Packaging
• Industrial cleaning
• Floor care
• Food Preparation
• Nursing home experience
• Janitorial experience
• Cashier
• Custodial Experience
• Cooking
• Sanitation
• Host/hostess experience
Certifications and Licenses
Driver's License
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