Customer Service Real Estate

PROFESSIONAL SUMMARY

SKILLS

EXPERIENCE

WILLIAM COCHRANE

240-***-**** ***********@*****.*** Temple Hills, MD 20748 Experienced professional skilled in customer service, operations management, and strategic planning, with a proven track record in managing and developing multi-store chains and real estate appraisals. Adept at market analysis and accurate record keeping, with strong communication and multitasking abilities. Eager to leverage expertise in a new and challenging role.

Communications Customer Service

Skilled Multi-tasking Dependable

Computer Literacy Data Entry

Customer Interaction Phone Etiquette

Caring Works Well Under Pressure

Operations management Strategic planning

Business planning Staff training and development

Documentation and reporting Recruiting and hiring

Market analysis Accurate record keeping

Schedule management

Pet Kingdom

January 1978 - January 1997

OWNER, OPERATOR

Managing Multi Store Chain Store Design

Ordering Merchandise Book Keeping and Payroll

Billing and Receipts Customer Relations

Available Any Time Dedicated Home Office

Petco

January 1999 - January 2001

RETAIL STORE MANAGER

Managing Employees Scheduling Work Shifts

Responsible for Store Receipts Store Presentation

Customer Relations I had to Leave this job to take care of both of my parents who became ill and needed a care taker

(my father was bed ridden for a year and my

mother for 7 years before passing away) which was

EDUCATION

not possible for me To be able to help out with the long hours of working a retail job.

Options Real Estate Group

Springfield, VA January 2004 - Present

CERTIFIED REAL ESTATE APPRAISER

Due to my disability I only now do desktop and

hybrid appraisals where I don't need to leave my

home.

Duties Include but nor limited to Accepting orders, pulling data for the property, comparable

properties, check the legality/zoning of the

property and analyze market conditions.

Write up the appraisal, give my final opinion of

value and transmit the final report to the lender.

Before my disability, I was required to set up an

appointment with the home owners, to go out to

the subject property and inspect, measure and

photograph the interior and exterior of the

property while noting conditions, features (decks, patios, fireplaces, etc).

Potomac Senior High School, MD January 1979

HIGH SCHOOL DIPLOMA

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