Customer Service Administrative Support

OBJECTIVE

Customer oriented rideshare driver with experience as administrative support seeking a position where my ability to prioritize, organize, and effectively communicate with anyone will be valuable in providing outstanding support.

SUMMARY

Known for being a self-starter, organized, professional, good time-management, and working well under-pressure. Demonstrated strengths in customer satisfaction, general office support, and multi-tasking. Strong ability to communicate with management, coworkers, and customers. Certified Life Coach with experience in relationship building.

EXPERIENCE

Astyra Corporation

March 2023 – current Investigative Survey Representative

Performs a multi part provider network validation study by state

Ensures information in the plans’ online provider directory matches the data in the plans’ provider files.

Conducts secret surveys to collect responses using a standardized script

Prioritizes on data validation

Assesses the availability of providers

Reports finding to direct supervisor

Collaborates with the team

Uber & Lyft North Brunswick, NJ & Raleigh, NC

May 2016 – current Rideshare & Customer Service

Ensured customers arrived at destinations is a timely safe manner.

Maintained customer service quality by ensuring customers had a pleasurable experience

Completed over 10, 000 successful rides while maintain a 5-star rating

Maintained excel spreadsheet to track mileage, maintenance, and repairs

Pass Program Plainfield, NJ

November 2008 – December 2010 Site Coordinator

Executed daily schedule

Assisted instructors with daily work goals

Prepared incident reports

Coordinated payments on weekly and monthly basis

Humanscale Piscataway, NJ

March 2008 – October 2008 Order Entry Clerk

Reviewed and input data into system

Followed up on order fulfillment including total quality cycle

Order entry, order approval, quality control

Plainfield Health Center Plainfield, NJ

June 2007 – September 2007 Credentialing Clerk (temporary assignment)

Obtained and documented authorization/ preauthorization for patients’ clinical treatment

Developed and maintained positive relationships with managed care

Assured that patients were approved for services within the health center

Ajlion Professional Edison, NJ

July 2006 – July 2007 Accounts Payable Office Clerk

Obtained quotes from vendors and maintained product information

Filed and maintained records in sequential order for review

Matched invoices against purchase orders plus batched for payments

ResCare Edison, NJ

November 2005 – June 2006 Records Clerk

Filed and maintained records in sequential order for review

Entered data into computer system and ran weekly reports

Processed terminated records for archives

EDUCATION

Life Coach Certification IAP Career College 2023

Business Administration Katherine Gibbs School, Piscataway, NJ 2002

SKILLS

MS Office Suite, invoicing, payment processing, billing, data entry, interpersonal & communication skills, record-keeping, and filing.

References available upon request.

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