Customer Service Quality Assurance
Resume:
Nicole E. Steele
*******@*****.***
*** ***** **** *******, ****** NC 28539
Highly skilled and self-motivated professional with over 11 years of experience in Supermarket chains (Currently Assistant Co- Manager of Lowes Foods). Proven Subject Matter Expert seeking the opportunity to offer proven history of superior customer service and excellent product knowledge. Well-versed in inspecting product and educating customers to foster quality assurance and customer satisfaction.
My required experience equal one hundred percent.
Professional Experience
Lowes Foods, Cape Carteret, NC 11/2024- Present
80 hours/ bi-weekly
Store Co-Manager
Supervised daily operations of both perishable (Produce, Meat, Deli, Bakery) and non-perishable (Grocery, Dairy/Frozen, Guest Services) departments.
Ensured compliance with health and safety regulations, including regular inspections and maintenance of equipment.
Managed inventory control, ordering, and stock rotation to minimize waste and maximize profitability.
Led and motivated a team of 30 employees, fostering a positive work environment and promoting teamwork.
Implemented training programs to enhance employee skills and performance.
Conducted regular performance evaluations and provided constructive feedback to staff.
Addresses customer complaints and inquiries, ensuring high levels of customer satisfaction.
Collaborated with store manager to develop and execute sales strategies and promotions.
Achieved a 92% improvement in customer satisfaction scores.
Increased store sales by 55% through effective merchandising and promotional activities.
Lowes Foods, Jacksonville, NC 08/2021 – 03/2024
50 hrs/week
Meat Department Manager, Cape Carteret, NC
●As meat department manager oversees operation of store’s meat department.
●In charge of department employees and responsible for training, overseeing, scheduling, and completing paperwork, monitor inventory, keep supplies in stock and ensures fresh products, Control budgets and sales plan, employee discipline, along with other tasks.
●Responsible for customer service in department and handles all complaints, ensuring satisfaction and maintaining quality service.
●Maintains safety and sanitation standards according to store’s policies.
●Responsible for presentation of products; preparation of meat products may include using equipment, such as grinders, power jacks, scales, wrapping machines, saws, and knives.
oAs manager, achieved number one market in Lowe’s food company.
oAwarded market of the year.
oEnd year numbers shown profit of $370,297.
oSales profits of $1,181,307
oGross profit $1,551,604
Lowe’s Foods, Morehead City, NC 02/2019 – 08/2021
50 hrs/week
Market Manager, Morehead City, NC
●Evaluated and optimized marketing and pricing strategies.
●Analyzed market trends and prepared forecast.
●Generated new business leads.
●Increased brand awareness and market share.
●Coordinated marketing strategies with sales, financial, public relations, and production departments.
oRevamped a failing meat department from 25 percent production to 98 percent turn around.
oIn a smaller market, produced profits of 30k a week.
oYielded budget profits of 3.41%
oContinually performed risk analysis using Microsoft Excel, on maintenance and operations projects, training individuals on minimizing unsafe practices and hazards.
Lowe’s Foods, Cape Carteret, NC 06/2017 – 02/2019
50hrs/week
Assistant Meat/Fish Department Manager
●Hired as meat cutter, demonstrated above and beyond duties of position and within year became Assistant Manager
●Responsible for reporting to Meat Department Manager, Assisted in managing daily operations of the department while providing outstanding service to customers.
●Proficient with organizational and communication skills.
●Trained employee’s personnel on Health and Safety, store policies and practices required to successful complete tasks.
oManaged and operated the first fish High Tide department at Lowe’s Food Inc.
oNominated and performed numerous openings and grand openings for numerous Lowe’s Food stores.
SKILLS
Customer Service
Meat Cutting
Meat Preparation
Food Safety
Waste Reduction
Meat Inspection
Meat weighing and labeling
Supplies maintenance
Meat delivery inspection
Quality assurance
Inventory management
Relationship development
Team building
Supervision
Operational improvement
Problem resolution
Process improvement
References
Contact this candidate