Customer Service Representative
Resume:
Michelle Robinson
Chicago, IL *****
***************@*****.***
Work Experience
B2B Sales Representative (Remote)
Terraboost Media-Chicago, IL
April 2024 to Present
We are a manufacturing company who reaches out to potential clients who would like to advertise on our wellness kiosks inside of grocery stores, airports, as well as shopping malls. We reach out to them via cold calling, emails, we create our leads through Hubspot, LinkedIn, and use Apollo.io that also tracks them, and use their CRM.
Customer Service Representative (Remote)
Intuit TurboTax Live-Chicago, IL
January 2024 to February 2025
I was a dedicated remote customer service representative with a year of experience in delivering exceptional support for tax preparation software users, including Intuit TurboTax clients. Skilled in providing accurate guidance on tax filing, troubleshooting software issues, and ensuring compliance with tax regulations. Proficient in salesforce, CRM software, Quickbooks, and Turbotax tools, with a strong ability to manage high-volume inquiries in a fast paced remote environment. Front Desk Receptionist
Prime Dental-Richardson, TX
July 2024 to September 2024
I am a front desk receptionist for a dental practice. Each day we speak with patients to get them scheduled for an appointment, as well as we have leads where anyone who is interested in receiving a consultation with us for single and full implants.
Sales Representative
Genpact-Richardson, TX
August 2019 to July 2024
As a team lead and sales marketing expert, I would be in charge of having my team make outbound as well as cold calls and speak with social media advertisers giving them advice on how to scale to the top with paid advertisement, as well as helping them set up campaigns, all while demonstrating a passion for supporting clients, strong analytical skills, with a focus on processes, operations and the ability to thrive in a fast paced, team-focused environment. Develop, implement, and track marketing programs such as email, social media, or digital campaigns, and events. Collaborate with other internal teams
(e.g., product and sales to develop and monitor strategic marketing initiatives Analyze and report on the performance and efficiency of campaigns Conduct market research and analyze trends to identify new marketing opportunities Develop and create marketing materials, such as sales and product collateral, and ensure brand guidelines are met.
Write, proofread, and edit creative and technical content across different mediums. Work with external agencies and vendor to execute marketing programs. Liaise with cross-functional teams on structuring and executing operational and strategic services and programs. Develop and implement best practices for client interaction, sales, and services Support innovative scalable sales across a diverse set of customers, focusing on driving revenue and product adoption.
Education
High School Diploma
Fairfield Adult School - Fairfield, CA
September 2007 to June 2012
Skills
• Hospitality
• Sterile processing
• Social media management (1 year)
• Microsoft Excel
• Insurance sales
• Tableau
• Office management
• Digital marketing (1 year)
• Cleaning
• Customer support
• Customer Service (2 years)
• Salesforce
• Project management
• Organizational skills
• Sales
• Content management systems
• Microsoft Word
• Hootsuite
• Inside sales
• Medical terminology
• Journalism
• CRM software
• Facebook Advertising
• Customer service
• Pricing
• Hotel experience (2 years)
• Social listening
• Marketing
• Fraud
• Hotel experience
• Residential Cleaning
• PPC Campaign Management
• Housekeeping
• Microsoft Outlook
• Google Ads
• Email marketing
• Research
• SQL
• My skills are being able to to multitask, by handling several different tasks and goals on time. Besides multitasking, I have organizational skills by putting everything in the right spot accordingly and and by creating deadlines that i make sure that I meet. Furthermore another skill that I possess is communication skills, which are very important to have. I have the ability to be a great listener, also being direct when im speaking and in a professional manner. (2 years)
• Market research
• Time Management
• Communication skills
• Yardi
• Google Analytics
• Leadership
• Keyword research
• Social media marketing (1 year)
• English
• Supervising experience
• Cold calling
• Digital marketing
• Medical scheduling
• Google AdWords
• Marketing (1 year)
• Email Marketing
• Content Creation
Certifications and Licenses
Sterile Processing Technician
February 2019 to February 2024
Operate sterilizing equipment such as the autoclave which sterilzes the instrument equipment, gloves and needles, by obeying hospital policies. Had hands on training working with instruments and cases, and how to clean. Also was taught hands on training with how to wrap the instruments also. Google Analytics Certification
CSPDT
Securities Industry Essentials
Series 65
Additional Information
I’m certified in social media/digital marketing and also recently took a very valuable and knowledgeable course which gave me all the ends and out about the digital/social media marketing business, which my mentor had put together.
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