Customer Service Facilities Management
Resume:
Suffern, New York *****
*************@*****.***
JEAN-RICHARD LEBLANC
OBJECTIVE Hard working and motivated individual able to apply time management and organizational skills in various environments seeking employment in the customer service or facilities management field.
SKILLS & Facilities management professional
ABILITIES Customer service expert
Experienced with Xerox Docutech and Digipath, and Xerox color machines Highly skilled with Canon Press, HP, and Konica Minolta printing systems Highly proficient with Excel, Skype, PowerPoint, Word and Outlook Knowledge of HP Web Jetadmin software
Problem-solving
Telecommunication skills
Active listening skills
Courteous demeanor
EXPERIENCE
LAUNDRY/DRIVER, CLOTHESLYNE
6/1/2025 to Present
Picks up laundry orders from local clients
Washes, dries, and folds laundry orders and delivers the orders at the clients’ chosen time
Uses the Clotheslyne app to receive orders from, and communicate with, clients to provide appropriate customer service if the need arises. DRIVER, UBER EATS
5/1/2025 to Present
Provides a positive delivery experience for customers by picking up food orders from local restaurants and promptly delivering the orders to customers Uses the Uber Eats app to receive orders, navigate to pick-up and delivery locations, and communicate with customers.
CAREER HIATUS
2/2/2024 to 4/30/2025
Voluntary one year career break to care for family members due to an unexpected family emergency
SALES ASSOCIATE, STAPLES
2/5/2023 to 2/1/2024
Operates register and processes customer merchandise purchases Maintains the storefront including, cleaning, organizing, and stacking displays as orderly as possible
Stocks and maintains store shelves with products
Assists customers in finding products using the store’s computerized inventory system Processes customer returns and exchanges
Assists customers with locating specific items or departments within store FEDEX PACKAGE HANDLER
1/1/2023 to 1/10/2024
Sorts, stacks, packs, and loads packages at the warehouse Uses scanners to tracks parcel information
Collects, removes, and unloads small packages from van lines Scans packages to correct location slot and bags packages for delivery Loads and unloads packages from trucks
Loads heavy packages onto pack mules
UPS SORTER, SEASONAL
12/13/2022 to 1/30/23
Sorts packages according to their location
Follows safety guidelines for handling packages
Fulfills company expectations by reaching work goals Checks and verifies packages for damage or defects
AMAZON WAREHOUSE WORKER
10/1/2020 to 1/1/2021
Checked and verified goods for any faults or defects Accepted, unpacked, and organized stock levels appropriately Executed duties in strict conformity with Amazon safety and hygiene rules Unloaded delivery truck delivering merchandise into the facility Ensured that supplies are well organized and stored Compiled, packed, and dispatched requests properly NIGHT CREW CLERK, SHOP-RITE
12/2019-9/1/2020
Inspected shipments, unpack boxes, verify packing slips and track merchandise. Retrieved customer orders and transport products from warehouse storing areas to shelves and store displays.
SENIOR OFFICE REPRESENTATIVES OFFICE SERVICES, KPMG LLP 11/2010-7/2018
Managed a fleet of networked multi-function and single function printers as well as non-networked printers.
Responsible for the ordering, delivery, and installation of new HP printers as part of office refresh.
Responsible for the disposal of old printers and redeployment of printers not yet at end of service.
Worked with printer support team in connecting and disconnecting equipment. Troubleshooting issues with connectivity, badge issues and installing of personal non networked and office printers.
Assisted end users with the installation of printers in person, over the phone, and via Skype
Worked with printer support team to make sure printers were properly configured and assisted satellite offices with printer issue. Created spreadsheets and reports pertaining to the printers and reviewed monthly unified reports for printer utilization.
EDUCATION UNIVERSITY OF HARTFORD-HARTFORD CONNECTICUT Associate of Arts. in Liberal Arts
Bachelors of Arts in Business Administration
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