Administrative Assistant Customer Service
Resume:
Amanda Braswell
Dothan, AL *****
****************@*****.***
Professional Summary
Authorized to work in the US for any employer Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Work Experience
Administrative Assistant
Dothan Tree Experts-Cowarts, AL
August 2020 to Present
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Executed record filing system to improve document organization and management.
• Scheduled office meetings and client appointments for staff teams.
• Sorted and distributed office mail and recorded incoming shipments for corporate records.
• Handled client correspondence and tracked records to foster office efficiency.
• Monitored supervisor's work calendar and scheduled appointments, meetings and travel. Quality Inspector
Honda-Lincoln, AL
June 2024 to August 2024
Inspected parts shipped for delivery, put together radios, brake modulators, and rear differential for honda assembly line
Forklift Operator
NSE / Honda-Lincoln, AL
June 2024 to July 2024
Used forklift to retrieve and stage large parts to be shipped to Honda assembly line Assistant Store Manager
Dollar General-Ozark, AL
March 2016 to June 2020
• Maintained positive customer relationships by responding quickly to customer service inquiries.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
• Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
• Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
• Rotated merchandise and displays to feature new products and promotions.
• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
• Processed payments for credit and debit cards and returned proper change for cash transactions.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
• Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
• Reviewed sales and gross profit reports determining options for increasing market growth.
• Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
Cash Office Associate
Winn Dixie-Dothan, AL
February 2012 to April 2016
• Balanced safe, prepared tills and prepared register bags for next sales date.
• Prepared bank deposits and corporate cash shipments.
• Sorted and counted coin and currency to make change for associates.
• Verified cash flow and electronic transactions from credit card system to balance registers.
• Followed company policies, procedures and practices for accurate record keeping and loss prevention.
• Set up, tested and balanced registers for front-end employees.
• Maintained petty cash records of debits and credits in accordance with established policies and procedures.
• Researched and resolved account discrepancies.
• Trained new employees on proper cash routines, procedures and requirements.
• Performed hourly pick-ups and readings for front end to monitor sales and revenue.
• Trained new associates on POS system and key sales tactics to run cash office.
• Verified totals, checked store transfers and assisted with price changes. Education
High School Diploma
Ashford High School-Ashford, AL
June 2002 to June 2002
Skills
• Experience with children
• Toddler care
• Customer service
• Assistant Manager Experience Commercial Cleaning Cash Handling Multitasking and Time Management
Management Ease with Computers and Technology
Merchandising Strong Organizational Skills
Supervising Experience Appointment Coordination
Retail Management Employee Training
Planograms Document Sorting
Shift Management Cash Deposit Preparation
Loss Prevention
• Communication skills
Contact this candidate