Customer Service Manager
Resume:
Yolanda Mary
Dos Palos, CA *****
*********@*****.***
Professional Summary
Dedicated customer service manager with 5 years of experience in managing logistics, staff, and inventory. Proven track record in providing excellent customer service, ensuring high-quality work, and Possesses certifications in cosmetic laser, housekeeping management, and secretarial training. Skilled in logistics, budgeting, vendor management, project coordination, training & development, negotiation, and recruiting.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Stat driver/Manager
Labcorp-San Leandro, CA
March 2015 to Present
• Responsible for the safe and timely pickup, transport, and delivery of medical specimens, lab supplies, and reports through out the Bay Area and surrounding cities including all medical offices, hospitals & clinics, daily pickup at two major airport's San Jose air terminal and San Francisco air terminal
• Vehicle operation
• Safely operate a company vehicle, obey all traffic laws, and evaluate traffic patterns and weather conditions
• Electronic device use a handheld electronic device to manage pickups and communicate with dispatch
• Customer service provide excellent customer service accommodating special requests and expediting urgent cases
Customer Service Representative
Bank of America-Fresno, CA
April 2010 to January 2014
RECOGNITION, ACHIEVEMENTS & AWARDS
Employee of the month, most sales per hour, bank of America wall of fame. Ability to provide exceptional customer service over the phone, resolving client inquiries, maintaining accounts, and adhering to bank policies while ensuring a professional and empathetic communication style.
Skills:
• Account Management
• Customer and Client Focus
• Issue Management
• Oral Communications
• Active Listening
• Adaptability
• Problem Solving
• Risk Management
• Attention to Detail
• Business Acumen
• Valuation Ethics and Practice Standards
Education
Cosmetic laser (Certified)
National laser institute-Scottsdale, AZ
December 2010 to Present
Business Administration (Bachelor's degree)
Heald College-Fresno
February 2013 to June 2015
Housekeeping managment (Certified)
Dana’s housekeeping-Arcadia, CA
September 2005 to December 2005
Secretarial training course (Certified)
Merced College-Merced, CA
September 1982 to June 1983
Skills
• Logistics
• Budgeting
• Vendor Management
• Customer service
• Project Coordination
• Housekeeping Management
• Training & Development
• Negotiation
• Management
• Driving
• Recruiting
• Van driver
Certifications and Licenses
Driver's License
Passenger Endorsement
Non-CDL Class C
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