Behavioral Health Operational Specialist, Data Analyst
Resume:
JOSEPH NGUYEN
Garden Grove CA *****
**************@*****.***
SKILLS AND ABILITIES
● Project Management: Hands on experience managing and maintaining data
● Software Proficiency: Advanced Skills in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint, Publisher) and Adobe PDF (reader and editor)
● Data Entry: Typing speed of 6,800 words per hour with high accuracy. ● Technical Experience: Computer technician, Certified Computer Repair+ and Network +, Skilled in troubleshooting telephones, copier/fax machines
● Database Management: Proficient in SyntraNet, SharePoint, QNXT, QMEIS, CCA, AEVS
● Language skills: Fluent in Vietnamese
● Certifications: CPR and First Aid certified
PROFESSIONAL EXPERIENCE
BEHAVIORAL HEALTH OPERATIONS SPECIALIST II LA CARE HEALTH PLAN, CALIFORNIA SEPTEMBER 2017- MAY 2025
● Directly supports Behavioral Health Clinical Services Manager, Director and Medical Director as a data analyst/operations specialist
● Provide administrative support by validating and generating reports for decision-making across the department
● Responsible for data collection, data entry, database maintenance
● Manage SharePoint Database for the Behavioral Health Department, creating new workflows and reports ensuring data accuracy and integrity
● Support the CalAIM Community Supports Sobering Center Data Management in SyntraNet system
● Create utilization management case authorizations for Sobering Center Services and coordinate cases for clinical review
● Health Information Form (HIF) Project— Routinely extract data from CCA system, compile and format files to send reports to appropriate internal departments and external agencies
● Participate in various behavioral health workgroups including Behavioral Health Quality Improvement and Community Supports workgroups
● Responsible for collecting and tracking treatment plans for Los Angeles County Department of Mental Health and Carelon Behavioral Health, logging on a daily basis
● Monitor, reconcile, and log receipts of contractual reports from Carelon Behavioral Health on a monthly basis
● Upon request from Provider Vendor Management (PVM) Department, review a list of contractual reports received from Carelon and provide and submit updates
● Provide ongoing support to the Behavioral Health Treatment (BHT)/Autism Spectrum Disorder Team, creating authorization reports for the State of California
● Responsible for the Department of Health Care Services (DHCS) CA 1.7 report including data management and reconciliation
● Responsible for data records for Health Risk Assessment (HRA) results, including HRA attempts, case management, medical group case management data. Extract care plan data for ongoing, monthly reports
● Create and submit monthly reports for the Department of Mental Health that includes updating lists of members with Autism Spectrum Disorders (ASD) as well as lists of Providers for ASD services
● Responsible for tracking records of Parent Verification Reports (PVR) that ensured Vendors maintain compliance with contractual and regulatory guidelines.
● Maintain data entry logs and provide quarterly reports for BHT team, including data entry for all approved cases, recording member ID numbers, approved hours and other authorization information
OFFICE ASSISTANT/BULLETIN/SOCIAL MEDIA EDITOR SAINT COLUMBAN CATHOLIC CHURCH, CALIFORNIA NOVEMBER 2015 – SEPTEMBER 2017
● Manage phones, answering all incoming calls and resolving inquiries with both customers and vendors
● Schedule and coordinate meetings, appointments, and special events
● Collaborate with healthcare providers and business partners to host health promotion events for the community
● Audit billing documents, analyze discrepancies, and resolve issues with vendors
● Convert manual record keeping system into a database, designing, implementing and training staff
● Analyze and streamline the processes of retrieving data from the computer system (PDS), maintaining department records for Safety Environment System database, typing and compile reports daily, quarterly, and annually
● Train staff with Microsoft Office Suite programs
EXTERNAL VICE PRESIDENT/MEMBER VIETNAMESE YOUNG ADULT MINISTRY AT SAINT COLUMBAN CHURCH, CALIFORNIA MAY 2010- DECEMBER 2017
● Prepare agenda and organize weekly staff meetings
● Prepare and serve food in a high needs/low-income neighborhood
● Work collaboratively with local homeless shelters and health care providers
● Outreach to community members and local businesses for church events
● Liaison for a recycle program to the church community
● Volunteer in Religious Education class to help mentor kids into learning about God
● Help with Confirmation Program to help student learn about The Holy Spirit and receiving the Sacrament of Confirmation
TRANSACTION PROCESSOR/DATA ENTRY XEROX BUSINESS/ACS IMAGE SOLUTIONS, INC., CALIFORNIA FEBRUARY 2016-MAY 2016
● Processed and organized title loans for banks
● Audited title loans and mortgages from banks, identified discrepancies, updated logs, generated ad-hoc reports, and composed confidential letters
OFFICE ASSISTANT TT MACHINE CORP. TOOLS PRODUCTION, CALIFORNIA APRIL 2014-FEBRUARY 2015
● Received and verified products, updated inventory records in a database, and resolved issues with vendors for defective items and discrepancies with orders
● Performed quality control on machine tools, updated record in database computer and created regular reports
CARE COORDINATOR, DRIVER, CALIFORNIA HORIZON CROSS CULTURAL CENTER JULY 2013-AUGUST 2013
● Provided transportation and customer services to the seniors
Worked collaboratively with daycare centers and resolved schedule conflicts and customer service issues
EDUCATION
December 2015
ASSOCIATE OF ARTS DEGREE, ORANGE COAST COLLEGE
Economics
December 2015
TECHINCAL COURSE COMPLETION, COASTLINE COMMUNITY COLLEGE
Economics, Business, General Education
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