Customer Service Assistant Manager
Resume:
Maurkita Johnson-Brown
ASSISTANT MANAGER/CUSTOMER SERVICE
Baltimore, MD 21209
**********@*****.***
Professional Summary
Hardworking Small business owner/Assistant /Shift manager/supervisor/cashier, knows how to drive high sales reliable and quick learner and hard worker and great customer service skills Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Owner and Operator
Styled by aries-Baltimore, MD
March 2025 to Present
Owner of woman boutique, fashion stylist service, pos, cashier,buyer, customer service Retail Supervisor/Manager
Marshal Retail Group/Marshall Rousso-Baltimore, MD May 2017 to Present
Open and close store handle safe,cashiering,run shift, inventory, change store manicans,personal stylist shipping ups pos,wimdows
Shift Manager/Cashier/Cook
AIRPORT 2OOO CONCESSIONS-Baltimore, MD
March 2004 to December 2017
BWI AIRPORT
*Received payments by cash, credit, or automatic debit
*Issue receipts, refunds, credits due to customer
*Assist customer by providing information an resolve there complaints
*Count money in cash drawers at beginning of shift to ensure that amounts are correct and that there's adequate change
*Greet customers entering establishment
*Answer customers questions and provide info on procedures on policies.
*Monitor checkout stations to ensure that they have adequate cash available and they are staff appropriately.
*Maintain clean orderly checkout areas to complete other general duties, such as mopping floor, and emptying trash cans
*Supervise others and provide on the job training
ASSISTANT MANAGER
Greyhound-Baltimore, MD
August 2012 to May 2017
• Train workers in food prep, and in customer service, sanitiation and safety procedures.
• Compile and balance cash receipts at end of day or shift.
• Perform various financial activities such as cash handling/deposit prep and pay roll
• supervise and participate in kitchen activities
• Estimate ingredients and supplies required to prep recipe.
• Schedule parties and take reservations.
• Control inventories of food, equipment, smallware, and report shortages to designated - personnel
• Observe and evaluate workers-work procedures to ensure quality standards. Education
High school or equivalent
HIGH SCHOOL DIAPLOMA-Baltimore, MD
1999 to 2003
Skills
• Inventory Control
• Scheduling
• Training
• Restaurant Management
• Word
• Computer skills
• Shift management (10+ years)
• Management Experience
• Serving Experience
• Microsoft Excel
• Customer Service (10+ years)
• Sales
• Retail Sales (10+ years)
• Inventory
• Meal Preparation
• Cash Handling
• Supervising Experience
• Restaurant Experience
• Food industry
• Front desk
• POS (5 years)
• Leadership Experience
• Merchandising
• Basic Math
• Food Production Experience
• Inventory Management
• Employee Orientation
• Management
• Customer Service Skills
• Microsoft,brinks (3 years)
• Communication skills
• English
• Sales Management
• Phone etiquette
• Organizational skills
• Excel
• Assistant Manager Experience
• Team Building
• Retail Management
• Team management
Certifications and Licenses
Food Handler
Contact this candidate