Customer Service Front Desk
Resume:
Audrey Reyna
Receptionist/Concierge
Austin, TX *8756
*************@*****.***
Professional Summary
Iʹm an organized, independent worker with strong time-management skills. I can establish my priorities and meet challenges given. Bilingual in Spanish. Self-motivated with excellent communication and verbal skills. Broad customer service background and clerical skills. Iʹm highly motivated, energetic and attentive. I can work independently and in a hardworking in team based environment. Authorized to work in the US for any employer
Work Experience
Wait Staff Member
Atria Senior Living@ Arboretum-Austin, TX
July 2025 to Present
• Provided exceptional customer service by promptly greeting and seating guests, taking accurate orders, and ensuring timely delivery of food and beverages
• Effectively communicated with kitchen staff to ensure accurate order preparation and timely delivery to tables
• Maintained cleanliness and organization of assigned workstations, including table setup, silverware polishing, glassware restocking, and condiment replenishment
• Contributed to a positive team environment by supporting fellow waitstaff members during busy periods through effective communication and collaboration
Event Staff Member/ University of Texas Longhorn Games K&S Staffing Solutions, Inc-Austin, TX
August 2022 to Present
• Greeting attendees, answering questions, scanning tickets
• Listen attentively while answering questions with professionalism at all times
• Maintain security and confidentiality
• Provided exceptional customer service to event attendees, addressing inquiries and resolving issues promptly
• Maintained cleanliness and organization of DKR stadium throughout the duration of each event
• Responded quickly to emergencies or incidents during events by following established protocols and providing necessary assistance
Front Desk Receptionist
Solomon Page/ Marco Fine Arts-Austin, TX
October 2024 to December 2024
• Greeted and welcomed guests, providing a positive first impression of the company
• Manage a high volume of incoming calls, directing them to the appropriate departments or individuals
• Efficiently handled all incoming and outgoing mail and deliveries
• Maintained cleanliness and organization of the front desk area at all times
• Responded promptly to customer inquiries in person, via phone or email, resolving issues effectively
• Managed visitor logbook accurately by recording necessary details for security purposes
• Ordered office supplies ensuring availability while managing costs within budget constraints
• Developed strong relationships with vendors
• Maintained accurate records of employee attendance using timekeeping software
• Achieved a 95% customer satisfaction rating through attentive service and effective communication
• Assignment ended
Front Desk Receptionist/Concierge
The University of Texas Club-Austin, TX
December 2022 to April 2024
• Answer all calls in a timely manner,great phone etiquette
• Make reservations accordingly and input in system
• Listen attentively and answer all questions with professionalism
• Maintain confidentiality
• Going above and beyond to create great,memorable, remembered experiences
• Greeted and welcomed visitors, providing excellent customer service and creating a positive first impression
• Scheduled lunch and dinner reservations and maintained calendars for multiple members, ensuring efficient time management
• Responded to inquiries from members and employees in a timely manner, resolving issues or redirecting them to the appropriate personnel
• Collaborated with other departments to ensure smooth communication flow within the organization
• Developed strong relationships with vendors/suppliers to negotiate favorable terms for office supplies/ services procurement
• Trained new receptionists on office protocols ensuring consistent quality of service
• Demonstrated strong problem-solving skills by resolving conflicts or addressing complaints from members/guest professionally
Front Desk Receptionist
Aljion Staffing Agency-Austin, TX
December 2021 to August 2022
• Contract-Cornerstone Hospital
• Greet clients and vendors
• Answer multi-line phone
• Direct phone calls accordingly
• Handle outgoing/incoming mail
• Check in staff and visitors
• Covid-19 screening
• Fax,copy, scan,printer use
• Keeping reception area clean and sanitized
Customer Service Representative,hospitality
Fonda San Miguel-Austin, TX
September 2021 to December 2021
• Schedule reservations for guest
• Greet and create great welcome experience
• Maintain up-to-date knowledge of customer accounts and software
• Able to multitask, communicate between waitstaff, kitchen and management. Brand Ambassador
Victoria's Secret-Austin, TX
September 2019 to January 2020
• Seasonal
Sales Associate/Customer Service
ANNE TAYLOR LOFT-Austin, TX
June 2019 to September 2019
• Seasonal
Sales Associate
Express-Austin, TX
September 2018 to January 2019
• Seasonal
Mail Clerk 4
Department of Treasury Internal Revenue Services-Austin, TX February 2016 to May 2016
• Temp contract
Sales Associate
Old Navy-Gap Incorporated-Austin, TX
October 2013 to February 2016
• Retail Sales
Education
Medical Assisting (Certification)
Allied Health Careers-Austin, TX
October 1991 to 1992
High School Diploma
William B. Travis High School-Austin, TX
1990
Skills
• Phone Etiquette
• Hospitality
• Microsoft Word
• Microsoft Teams
• Front desk
• Customer service
• Computer skills
• Organizational skills
• Multi-line phone systems
• Communication skills
• Time management
• Microsoft Office
• First Point of Contact
• Bilingual
• Microsoft Excel
• Clerical experience
Certifications and Licenses
Certified Medical Assistant
Additional Information
SKILLS
Active listening skills
Self-motivated
Excellent communication skills
Prompt
Quick learner Motivated team player
Outstanding interpersonal skills
Computer literate
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