Customer Service Manager
Resume:
Christine Adkins
Ona WV *****
****************@*****.***
Personal email **********@*****.***
Professional Experience
Customer Service Manager
Michaels – Barboursville, WV
September 2022 – Present
• Overseeing credit and cash operations, including accurate bank deposits and financial reporting.
• Playing a key role in the successful opening of a new store, ensuring all operations were set up efficiently.
• Managing store operations during the General Manager's extended absence, maintaining smooth day-to-day
functionality.
• Manage team performance on key metrics, moving store 9201 from tenth in its district to second for the 2024 sales year. By using leadership strategies learned from years of experience with consumers.
• Development and implementing strategies to enhance customer service experiences.
• Conducting regular training sessions for staff on new products, services, and customer service techniques.
• Collaborating with the Replenishment Manager to build drive aisles and execute merchandising strategies to improve and optimize store sales. Certifications in employee relations certified Framer, providing professional framing services and expertise to customers.
Event Coordinator
Teays Valley Christian School – Scott Depot, WV
September 2015 – October 2019
• Designed event themes and concepts to ensure successful execution.
• Negotiated vendor contracts, managed fees, and ensured compliance with all regulations.
• Coordinated with internal teams to ensure timely delivery of products and services.
• Collaborated with clients to identify goals and expectations for events.
• Maintained effective communication with vendors and suppliers before, during, and after events.
• Provided on-site support on event days, resolving issues as needed.
Owner Operator of several businesses including construction and remodeling company
Sales manager for Sears home improvement 2003-2005 Skills
• Customer Service Support
• Event Planning and Coordination
• Best skills are in sales- always knowing what the consumer wants and needs are
• Product knowledge of construction and art supplies
• Team Leadership and Development
• Staff Coaching and Skill Building
• motivational strategies
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