Medical Transcription

Tiffany Joy Fagan

****************@*******.*** 470-***-**** Powder Springs, GA

SUMMARY

Dedicated professional with 18 years of experience in customer service and administrative roles, seeking a Clinic Receptionist position. Proven expertise in managing front office duties, including answering phones, scheduling appointments, and data entry. Experienced in using medical software and maintaining accurate patient records, with a strong background in veterinary and healthcare environments. WORK EXPERIENCE

North Hills Animal Hospital

Veterinary Technician and Receptionist - Present

• Assist the veterinarian with blood draws, X-rays, catheter placements, and diagnostic tests, ensuring accurate and efficient procedures.

• Manage administrative tasks including answering phones, patient check-in and check-out, payment processing, and appointment scheduling.

• Support inventory management and ordering processes to maintain adequate medical and office supplies. Sierra Pet Clinic

Veterinary Receptionist Aug 2016 - Nov 2018

• Managed front desk operations by answering phones, checking in/out patients, and confirming appointments using Cornerstone Software.

• Assisted in the transition to a paperless documentation system by scanning and organizing medical records.

• Supported veterinary staff with administrative tasks, including handling daily financial procedures and providing estimates for medical procedures.

Kirkwood Community Association

KCA Club Manager Mar 2014 - Aug 2016

• Oversaw maintenance of club facilities, including sauna, pool, and hot tubs, ensuring a high standard of cleanliness and functionality.

• Supported the director in the operations of special events, contributing to successful planning and execution.

• Managed front office tasks, including settlement of daily accounts, data entry, and processing member applications, enhancing administrative efficiency.

Synergy Medical Center

Physical Therapy Assistant/Phlebotomist/Chiropractic Assistant Jun 2012 - Mar 2014

• Delivered manual therapy and guided patients through rehabilitation exercises, emphasizing spinal and structural rehabilitation under the supervision of a Licensed Physical Therapist.

• Conducted phlebotomy services, including blood draws, and administered B-12 and testosterone injections to support patient care.

• Managed front office responsibilities such as answering phones, scheduling appointments, documenting charts, entering data, and organizing patient records.

Sweet Apple Health Group

Chiropractic Assistant/Massage Therapist/Physical Therapist Assistant Nov 2009 - May 2012

• Conducted massage sessions utilizing various techniques, including Neuromuscular Therapy, Prenatal, Deep Tissue, Swedish, and Reflexology, for sessions lasting up to 2 hours.

• Assisted doctors in administering hydrotherapy and electrical stimulation, while managing patient flow and directing rehabilitation exercises under the supervision of a physical therapist.

• Executed front office responsibilities such as answering phones, scheduling appointments, data entry, and maintaining patient charts.

Bliss Hair Salon & Day Spa

Spa Manager/Lead Massage Therapist Jul 2007 - Oct 2009

• Executed diverse therapeutic massage techniques, including Neuromuscular Therapy, Swedish, and Deep Tissue, while maintaining compliance with State Board of Georgia standards for salon operations.

• Managed operational tasks such as bank deposits, employee scheduling, inventory management, and strategic partnerships, alongside front desk duties including appointment scheduling and client engagement. Paradise Egyptian Arabians Equestrian Center

Farm Manager Nov 2001 - Aug 2003

• Managed the care and husbandry of 60 to 80 Straight Egyptian Arabian horses, overseeing feeding, grooming, exercising, and health care including administering medication and caring for pregnant mares and newborn foals.

• Maintained stables, pastures, and grounds, and assisted in promoting horse and foal sales and supporting veterinary procedures and artificial insemination.

Zoo Atlanta Cherokee Avenue, Atlanta, GA

Elephant/Carnivore Keeper Oct 1999 - Sep 2001

• Conducted daily maintenance and husbandry for African Lions, Sumatran Tigers, and African Elephants, ensuring optimal animal welfare and exhibit conditions.

• Developed and implemented enrichment activities to encourage natural behaviors in Lions and Tigers, and trained them for command-based behaviors, including innovative weight monitoring techniques.

• Collaborated with multiple departments for successful initiatives, such as securing a $20,000 black gum tree donation for the Lion's exhibit and hand-raising a Sumatran Tiger Cub. Elephant/Carnivore Intern May 1999 - Sep 1999

• Assisted keepers in the daily maintenance and husbandry of African Lions, Sumatran Tigers, and African Elephants.

• Supported the upkeep of animal holding areas, ensuring a safe and clean environment. Canine Vision Incorporated Villa Rica, GA

Office Manager/Kennel Supervisor Jun 1997 - Sep 1999

• Managed marketing and public relations initiatives, including public speaking across the Southeast, to generate donations for operational costs and educate visually impaired individuals about the use of guide dogs.

• Assisted in creating monthly newsletters, coordinated employee scheduling, handled various computer-related tasks, and ensured the maintenance of the kennel area and the well-being of the dogs. EDUCATION

State University of West Georgia

Associate Degree of Applied Science

Rising Spirit Institute of Natural Health and Massage Certification, Swedish and Deep Tissue Massage, and Neuromuscular Therapy, Reflexology, Chair Massage, and Pregnancy Massage

Medical Career Associates

Certification, Phlebotomy

CERTIFICATIONS

SKILLS

Customer Service • Multitasking • Organizational Skills • Attention to Detail • Scheduling • Medical Terminology • Time Management • Basic Computer Proficiency

CUSTOM SECTION

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