Project Manager Management

JOEL SPENNER

*** ****** **** ***, ***********, NC 28115 704-***-**** ************@*****.***

PROFESSIONAL BACKGROUND

Project Manager: Example clients include: Siemens Energy, JAFRA, Penn Medicine, L Brands, Corning Cable, Mountain Equipment Corporation, Tyson Foods, Community Health Systems, AON Hewitt, Graybar Electric, and Spirit Airlines

For over 20 years, I have successfully directed a portfolio of 40+ ERP implementation projects, utilizing project management tools (JIRA, SmartSheet) and executive-level communication to ensure 100% milestone adherence and align all initiatives with critical business goals.

Conducted comprehensive needs analysis for global clients, diagnosing performance gaps and leading to the development of targeted learning solutions that improved a key metric by 15%

Designed and deployed a data-driven evaluation framework to track progress against learning objectives, resulting in a 15% increase in knowledge retention as measured by post-training assessments

Led and mentored cross-functional project teams of up to 10 members while managing multi-million-dollar budgets, successfully delivering all projects 2 weeks ahead of schedule and under budget

Championed change management practices by designing and implementing learning solutions that resulted in a 17% increase in workplace experience scores and a quantifiable uplift in employee productivity

Streamlined project reporting and stakeholder communication using JIRA and SmartSheet, leading to a 30% reduction in content approval time and maintaining 100% on-time project delivery.

Partnered with subject matter experts (SMEs) to translate complex information into scalable and impactful e-learning solutions, increasing employee engagement by 20% through interactive video and scenario-based modules.

Orchestrated enterprise-wide initiatives integrating employee engagement, workforce planning, and location strategy, resulting in a 23% uplift in teammate satisfaction and a 12% reduction in voluntary attrition. Led strategy design and execution for hybrid work models and space optimization, improving utilization rates by 38% across key office hubs and driving a 17% increase in workplace experience scores.

Directed planning and execution across five interconnected workstreams, maintaining 100% milestone adherence while aligning cross-functional stakeholders, elevating trust and clarity in communication. Developed scalable playbooks and feedback loops to support ongoing engagement efforts, influencing a 30% boost in collaboration metrics and reinforcing the future-of-work vision.

Acted as a strategic liaison between senior leadership and operational teams, translating high-level business goals into actionable training programs that accelerated employee adoption of new software by 45%.

Performance Analyst and Instructional Designer: Example clients include: Coca Cola, Land O Lakes, Kraft, Basic Energy Services, Performance Food Group, Estee Lauder, Lowes, Tessco, Community Health System, Penn State Health, and Arizona Power and Light.

Applied instructional design models (ADDIE, SAM) to design and develop 15+ e-learning modules and blended learning curricula, leveraging tools like Articulate Storyline and Adobe Captivate. This effort increased employee performance scores by 25% and reduced training time by 30%

Spearheaded collaborative projects, managing multiple workstreams across 5+ business units and communicating with stakeholders at all levels. This approach streamlined content approval time by 20% and maintained 100% project milestone adherence for key initiatives.

Directed the full instructional lifecycle for 20+ training programs and documentation solutions, from needs analysis to final delivery. This resulted in a 15% increase in learner engagement and a 90% course completion rate, as measured by LMS data.

Designed and developed a comprehensive blended learning curriculum, including self-paced e-learning modules and interactive instructor-led workshops, that reduced onboarding time for new hires by 25% and improved new hire satisfaction scores by 35%..

Led the design and execution of Organizational Change Management strategies for multiple enterprise-wide software implementations, engaging senior leadership and highly impacted stakeholders. This effort increased new technology adoption rates by 30% and reduced help desk tickets related to the changes by 40% in the first month post-launch

Coached and mentored 15+ client teams on best practices for live and virtual training, leading to a 20% improvement in trainer effectiveness scores and a 15% increase in learner satisfaction rates across key programs

Architected and executed comprehensive Organizational Change Management (OCM) strategies for multiple enterprise-wide software implementations, including risk assessments and communications plans for over 5,000 employees. This directly resulted in a 25% faster adoption rate for new technology and a 40% reduction in support tickets during the initial rollout.

Additional Experience:

Led on-site and virtual international project teams at LBrands, Spirit Airlines, JAFRA, and Siemens Energy Services coordinating workstreams in multiple time zones. This ensured a 98% on-time project delivery rate and maintained a 95% stakeholder satisfaction rating, demonstrating a proven ability to manage complex, global initiatives

Authored and delivered two presentations at the international SAP Sapphire conference on topics of Payroll and Performance Optimization, sharing best practices with a global audience of 500+ attendees. This position solidified my expertise in sustainable learning and garnered recognition as an industry thought leader.

Provided mentorship to 10+ client instructional designers, coaching them on adult learning principles and leveraging criterion-referenced testing. This improved their ability to develop effective assessments, resulting in a 15% increase in post-course test scores

KEY SKILLS

Instructional Design & Curriculum Development, Training Needs Assessment & Analysis, Multi-Modal Learning Solutions (classroom, online, eLearning), Performance-Based Assessment Design, Learning Management Systems, Client Consultation & Stakeholder Management, Project Management & Budget Oversight, Training Effectiveness Evaluation, Change Management & Organizational Development

DEVELOPMENT TOOLS EXPERTISE

SAP Enable Now ● SAP WalkMe ● ANCILE/Infor uPerform™ ● Articulate Suite ● Captivate Suite ● Oracle® User Productivity Kit (UPK) ● SAP® PS, BW, FI/CO, WM, PP, MM, HR/Payroll, SRM, Hybris, S/4 HANA and Fiori, BEx Analyzer and SAP Master Data ● Infor Global Human Resources, Supply Chain Management, Global Finance, Contract Management, CRM and XM Expense Reporting modules ● Oracle Financial Management Suite ● 360 Learning, Canvas, Cornerstone and Adobe Learning Management LMS ●Workday ™

EMPLOYMENT EXPERIENCE

GP STRATEGIES INC., Columbia, Maryland

Principal Training Consultant/Team Leader 2009-present

Front-End Analysis: Conducted assertive needs analysis for over 30 clients, strategically prioritizing opportunities to implement learning solutions that accelerated project timelines by 15% and improved a key performance indicator by 10%.

ERP Migration Strategies: Developed robust learning strategies for enterprise-wide ERP migrations, enabling a seamless transition for thousands of users. This approach reduced help desk inquiries by 25% and was lauded for its clear, concise roadmap to performance improvement.

Project Strategy Development: Designed and executed project strategies for 30+ training initiatives, ensuring 100% material accuracy and leading to an average 20% reduction in training session time.

Strategic Change Management: Designed and implemented comprehensive change management strategies for multiple large-scale engagements, resulting in a 30% faster adoption rate of new systems and a 40% reduction in resistance to change.

Methodology Application & Coaching: Utilized the Prosci methodology to mentor and guide internal teams, leading to a 15% increase in team efficiency and a quantifiable improvement in their ability to manage project transitions.

Sponsorship Development & Support: Coached senior executives to champion change initiatives, leading to a 40% increase in stakeholder engagement and securing buy-in that accelerated project timelines by 20%. End-to-End Change Execution: Manages all aspects of large-scale change initiatives, including sponsorship, coaching, communication, training, and resistance management.

Facilitated Training & Coaching: Coached and mentored 15+ client teams on live and virtual training, which led to a 20% improvement in trainer effectiveness and a 15% increase in learner satisfaction across key programs.

Organizational Change Management: Architected and executed comprehensive change management strategies for enterprise-wide software implementations, resulting in a 25% faster technology adoption rate for new systems and a 40% reduction in support tickets during initial rollouts.

Key Accomplishments:

SAP Training Manager: Managed end-user training for 350 US and 500 Mexico employees over two years. Developed a training strategy that included a curriculum of 65 US and 72 Mexico courses, 340 simulations, and work instructions. Also developed English and Spanish language simulations to train 12,000 US and 65,000 Mexico sales consultants.

Training Project Manager: Led a blended team of US and Chinese end users migrating to S/4 Simple Finance and SAP Fiori using components of S/4 HANA. Focused on Finance, Controlling, Inventory Management, Point of Sale, and Procurement transactions.

Development Team Manager: Managed a blended development team that created multilingual materials for 750 employees and training for senior executives. Conducted a follow-up performance assessment analysis to identify organizational strengths and performance gaps. Developed a training strategy to address the gaps and anticipate the need for future upgrades.

Performance Optimization: Companies served have realized on average, a 21% reduction in overall cycle time, 23% higher deliverable throughput, 26% higher employee satisfaction scores as measured by surveys, and 38% higher employee retention over projects utilizing cross-functional change management and performance optimization methodologies.

GENERAL ELECTRIC MORTGAGE SERVICES, Cherry Hill, New Jersey

Manager of Leadership Development and Compliance Training, 2005-2009

Managed the GEMS Organizational Leadership Development Program at GE Mortgage Services: Oversaw all supervisory levels of the company. Key responsibilities included:

Executive Coaching: Provided one-on-one coaching to 10+ senior leaders on career development and problem resolution. This mentorship led to a 20% increase in bench strength and streamlined employee issue resolution, contributing to a more resilient and productive workforce.

Designed and managed the comprehensive GE Capital Mortgage Leadership Development Program for all organizational levels, leveraging GE Leadership characteristics and Six Sigma. This program successfully trained over 500 leaders, resulting in a 15% improvement in leadership effectiveness scores and a quantifiable uplift in team performance metrics.

Developed and deployed multi-level evaluation tools to measure learning outcomes within the GE Framework. By identifying internal and external data variations, I was able to inform course revisions that increased knowledge retention by 24% and improved a key business metric by 10%.

Created performance-driven, scenario-based compliance courses that reduced training delivery time by 64% and exceeded industry benchmark standards for course satisfaction by 21%Curriculum and Course Development: Designed and developed comprehensive learning programs.

Designed and managed the GE Capital Mortgage Leadership Development Program for all organizational levels, basing the program on GE Leadership characteristics and Six Sigma methodologies.

Learning and Skill Assessment Development: Created tools to evaluate learning outcomes and skill acquisition. I identified internal and external resources to complete needs analysis and internal and external data variations, developing multi-level evaluation tools within the GE Framework.

Evaluation Tools: Developed instruments to measure the effectiveness of learning initiatives. Compliance courses provided employees with access to easy-to-use, performance-driven, and scenario-based coursework that reduced training delivery time by 64% and exceeded industry benchmark standards for course satisfaction by 21%.

Project Management: Managed all aspects of the learning development project. Managed two Quality Improvement teams, initiating 100+ changes to existing processes and resulting in $1M+ savings to GE Capital Mortgage Services across three locations.

CITIMORTGAGE SERVICE, INC., St. Louis, Missouri

Supervisor of Leadership Development and Project Manager, 2000- 2005

Directed the Supervisor and Leadership Development Program at CitiMortgage, an initiative so successful it was adopted as a corporate-wide model for Citicorp's leadership development and succession planning.

Managed the full program lifecycle, from initial competency identification and curriculum development to strategic program marketing and budget administration, ensuring seamless execution and fiscal responsibility.

Designed and implemented targeted course initiatives that addressed key skill and knowledge gaps, a core factor in the program's success and its adoption as a benchmark for enterprise-wide leadership training

Key Accomplishments:

Designed Coursework: Orchestrated the entire instructional lifecycle, from needs analysis to evaluation, to design and develop a comprehensive suite of learning programs that covered critical business functions, including Mortgage Processing and Supervisory Skills.

Gallup Survey Program: Directed the Gallup Survey Program, leveraging in-depth data analysis to uncover root causes of dissatisfaction and implement strategic solutions that led to significant performance improvements.

Six Sigma Methodology: Applied the Motorola Six Sigma methodology to establish a rigorous framework for continuous quality and performance improvements across operational processes.

Solution Implementation: Led the implementation of learning solutions that dramatically improved customer satisfaction, positioning the organization as a top-tier mortgage service provider in the industry.

EDUCATION

Southern Illinois University, Carbondale, IL

oMaster of Science, Curriculum, and Instruction

oBachelor of Science, Journalism

ADDITIONAL INFORMATION

Author and delivered Performance support training of Enterprise Resource Planning Software (SAP & Oracle), including End-to-End Supply Chain Management, Purchasing, and all SAP Financial, Procurement, and Human Resources Modules

Certified Six Sigma Instructor, Certified Project Manager, GE WorkOut Facilitator, GE Quality Trainer

Certified Change Management Professional

Certified SAP Workflow Instructor and Project Management Instructor

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