Customer Service Representative

Isabel Penaloza

+1-818-***-**** **************@*****.*** Sunland, CA 91040

WORK EXPERIENCE

Caregiver, Private Cargiver

March 2025 - June 2025

Light housekeeping, helping with regular exercise, helping with errands, meal preparation, medication management. For reference: +1-818-***-****

Taking care of a parent, Home

November 2023 - April 2025

Taking care of my mother. She had a femur surgery, and I helped her with giving her medication, showering her and taking her to appointments.

Front Desk Agent, Hotel Burbank

October 2023 - October 2023

Worked for 2 weeks, but didn’t get trained. They put me behind to observe people using the system and check in the customer into the system to give them their room. I also learned to check in airline staff and give them their rooms. Caregiver, Private Caregiver

October 2018 - September 2023

Worked as a caregiver for the father of my friend until he died. I used to do meal preparation, give him his medication, and take him to his appointments.

House Cleaner/Housekeeper, Erica Carmona

February 2016 - September 2018

House Cleaner helper for Erica Carmona. Cleaned bathrooms, toilets, and bathtub. Windows, vacuum carpets, mopping/sweeping, deep cleaning, dusting, laundry/folding, iron and laundry equipment. Stay at home Mother, Home

October 2009 - January 2016

Got married, was pregnant, and decided to take some time off to raise my baby. Customer Service Representative, Mercury Air Cargo May 2008 - September 2009

Worked with the Import department, prepared airway bill cargo, clearing paperwork from customs, helping clients and answering phones, helping in the call center.

Studying at College, Los Angeles, CA

May 2006 - April 2008

Decided to take some time off work to study at college for 2 years. Customer Service Representative, Eva Airways

December 2003 - March 2006

Passenger check in, Ticketing, Arrival and Departure duties, VIP Lounge where passengers wait for their flights and take some refreshments. Food handling when working in the VIP Lounge. Customer Service Representative, Malaysia Airlines October 2000 - March 2003

Passenger check in, Ticketing, Arrival and Departure duties, VIP Lounge where passengers wait for their flights and take some refreshments. Food handling when working in the VIP Lounge. Cashier/Stocker, 99 Cents Only Store

July 1999 - August 2000

Scanning and counting client items, giving back change to customers, packing their items into bags and shopping carts, stocking items onto shelves, cleaning shelves, opening merchandise, labeling item prices, and cash handling. EDUCATION

Los Angeles City College

2006-2008

Associate's Degree - 2 years, Transferring to University Southern California School of Interpretation in Court Interpreter 2006-2007

Technical, Interpretation

Herbert Hoover High School

1995-1999

High School Diploma

SKILLS

Airline Experience, Bilingual, Call Center Customer Support, Cargo Experience, Cashier, Cleaning Experience, Clerical Skills, Computer Literacy, Customer Service, Detail Oriented, English Speaking, Front Desk, Guest Service, Highly Organized, Hospitality, Inquiries Management, Interpersonal Skills, Interpretation, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft Powerpoint, Microsoft Word, Phone Etiquette, Spanish Speaking, Stocking, Translation, Typing, Windows

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