Call Center Agent
Resume:
Ciannia Bynum
South Pittsburg, TN *****
************@*****.***
Professional Summary
Although I have knowledge in a lot of areas, my main objective is to fine employment in the areas that I have studied and have skills in.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Merchandiser
SAS Retail Services-Chattanooga, TN
February 2023 to Present
Resets
Planograms
Stocking
Inventory
Discontinues
Displays
Endcaps
Credentialing Specialist
TPQVO
January 2020 to June 2024
UPS Seasonal Driver
UPS-South Pittsburg, TN
November 2024 to December 2024
Merchandiser
Driveline Retail Merchandising-N/A
November 2019 to February 2023
Resets
Planograms
Stocking
Inventory
Discontinues
Displays
Endcaps
Call Center Agent
Ver-A-Fast-N/A
May 2019 to May 2021
The company’s main goal was to do more survey calling than anything, but certain tasks would require agents to make calls to help people log into their accounts and give them an update on political information.
Substitute Teacher
Gadsden City Board of Education-Gadsden, AL
August 2017 to October 2018
Provide extra assistance to students with special needs, such as non-English-speaking students or those with physical and mental disabilities.
Supervise students in classrooms, halls, cafeterias, school yards, and gymnasiums, or on field trips. Tutor and assist children individually or in small groups to help them master assignments and to reinforce learning concepts presented by teachers.
Enforce administration policies and rules governing students. Discuss assigned duties with classroom teachers to coordinate instructional efforts. Work Study
Gadsden State Community College-Gadsden, AL
August 2014 to July 2018
Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
Answer telephones, direct calls, and take messages. Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.
Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints. Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail. Daycare Teacher
Victory Temple Daycare-Gadsden, AL
February 2017 to June 2017
Establish and enforce rules for behavior and procedures for maintaining order. Organize and lead activities designed to promote physical, mental, and social development, such as games, arts and crafts, music, storytelling, and field trips. Teach basic skills, such as color, shape, number and letter recognition, personal hygiene, and social skills. Observe and evaluate children's performance, behavior, social development, and physical health. Read books to entire classes or to small groups.
Administrative Assistant
Cherokee County High School-Centre, AL
August 2013 to May 2014
Some of the tasks that were required included but not limited to computer work, filing, interacting with the public, assisting the students, and performing other tasks that were office related. Education
High School Diploma
Cherokee County High School - Centre, AL
August 2010 to May 2014
Associate's Degree in Office Administration
Gadsden State Community College - Gadsden, AL
Skills
• Computer skills
• Driving
• Delivery driver experience
• Typing over 62 words a minute
• Cold Calling
• retail sales
• Administrative Experience
• Planograms
• Computer Operation
• Proofreading
• Communication skills
• Time management
• Computer Skills
• Microsoft Office
• Filing (5 years)
• Merchandising
• Cold calling
• Administrative experience
• Classroom Management
• Math
• Phone Etiquette
• Clerical Experience
• Negotiation DoorDash Grubhub Point pickup Lyft Uber Shipt Private owned restaurant deliveries Personal deliveries
• Data Entry
• Phone etiquette
• Microsoft Powerpoint
• Business Communications
• Microsoft Excel
• Retail sales
• QuickBooks
• Word Processing
• Teacher Assistant
• iOS
• Telemarketing
• Clerical experience
• Customer service
• Sales
• Typing
• Organizational Skills
• Front Desk
• English
• Tutoring
• Event Planning
• Microsoft Word
• Restaurant experience
• Data collection
• Front desk
• Organizational skills
• Transcription
• Microsoft Office
Certifications and Licenses
F Endorsement
October 2024 to October 2032
Driver's License
Contact this candidate