Customer Service Technical Support
Resume:
Skills
Customer Service & Conflict Resolution
Collections & Risk Mitigation
Time Management & Scheduling
Technical Troubleshooting & Root Cause
Analysis
Leadership & Team Collaboration
Data Entry & Reporting (MS Office,
Spreadsheets)
Strategic Planning & Compliance
August 2024 -
Current
May 2022 - August
2024
January 2019 -
February 2022
August 2016 -
January 2019
Work History
Collector III
Vericast, San Antonio, TX
Default Servicing Specialist II
Pentagon Federal Credit Union, San Antonio, TX
Technical Support Representative
TaskUs, San Antonio, TX
Collections Representative
Conn's Home Plus, San Antonio, TX
Education
High School Diploma
Managed collections for aged accounts, driving cash flow and reducing bad debt through strategic outreach and account monitoring.
Conducted daily collection activities including payment processing, client communication, skip tracing, and delinquency resolution.
Prepared and delivered detailed reports for management, including weekly top client reviews and customized invoicing recaps.
Resolved declined payments, trial balance discrepancies, and client billing issues by partnering with A/R, Sales, and Client Services teams.
Lowered delinquency rates by implementing repayment solutions and securing consistent payments.
Generated reports to support management decisions and financial oversight.
Collaborated with teams to improve member satisfaction and streamline repayment processes.
Supported advertisers by troubleshooting issues with Facebook Ads Manager, billing, targeting, and campaign delivery.
Resolved high-volume software and device issues via phone, email, and chat, improving first-contact resolution rates. Accurately documented and tracked customer interactions, reducing repeat inquiries and boosting efficiency. Delivered empathetic, professional support that consistently increased customer satisfaction scores.
Maintained company cash flow stability by negotiating payment arrangements and ensuring timely collections. Coordinated weekly branch closings, enhancing team efficiency and operational accuracy.
Reconciled delinquency reports and presented updates to management to support strategic decision-making.
Assisted customers with financial hardship solutions, deferments, and payment plan adjustments.
Bri'Anna
Boston
San Antonio TX
**********@*****.***
Experienced customer service and
technical support professional
specializing in collections, data
management, and client account
administration. Skilled in troubleshooting,
resolving customer issues, and
improving operational efficiency while
maintaining accuracy and compliance.
Proven track record of enhancing
workflows, driving satisfaction, and
supporting business goals.
Contact this candidate