Team Lead Retail Operations

Stephanie Walker

Houston, TX ***** 346-***-****

************@*****.***

Strategic and results-driven management professional with extensive experience in leading teams, executing complex projects, and optimizing retail operations. Seeking a leadership role that leverages my diverse skill set in merchandising, training, and team management to drive business growth and operational excellence. Professional Experience

Small Business Owner Stephanie’s Outside

Propagation of edible and ornamental plants

sales of plants online and locally

Quantum Installs (project based) Team Lead Merchandiser

April 2017 - Present

● Provide visionary leadership to merchandising teams, offering clear direction and constructive feedback to optimize performance.

● Spearhead store remodels and new store setups, working across multiple locations with extensive travel to ensure timely, high-quality project completion.

● Demonstrate advanced expertise in fixture installation and retail transformation, consistently meeting project timelines and goals.

● Manage cross-functional teams in high-pressure environments, ensuring seamless communication between project stakeholders, contractors, and store management. Field Supervisor

BrandPoint Services Feb 2020 - Oct 2022

● Oversaw up to four store remodels simultaneously, managing cross-location teams and mitigating potential project disruptions.

● Collaborated closely with team leaders, providing support during staff shortages, resolving management concerns, and conducting on-site training to enhance team proficiency.

● Ensured high standards of store execution by monitoring key performance metrics and adjusting workflows to meet project objectives.

Merchandiser

Republic National Distributing Company April 2018 - Oct 2019

● Strategically enhanced product placement and display within HEB grocery stores, increasing visibility for high-demand products and improving customer satisfaction.

● Partnered with store management to coordinate product orders, facilitate inventory rotation, and optimize backstock organization, ensuring efficient supply chain management. Team Lead Merchandiser

Apollo Retail (project based) Oct 2015 - Sept 2017

● Led a traveling team responsible for executing large-scale new store setups and remodels in major big-box and home improvement stores.

● Delivered comprehensive fixture building solutions, including warehouse racking and in-store fixture installation, contributing to the successful launch of new retail locations.

● Excelled in cross-departmental communication, ensuring smooth project operations from start to finish. Owner & Manager

Stephanie's Petsitting and More Jan 2008 - Sept 2015

● Founded and managed a successful pet-sitting business, overseeing all aspects of operations including client relations, scheduling, and marketing strategies.

● Developed and executed targeted marketing campaigns to grow the customer base and drive business expansion.

● Ensured top-quality care for pets and property management during client absences, earning repeat business through exceptional service and trust-building. School Bus Driver

Cy-Fair Independent School District Oct 1997 - Jan 2008

● Safely transported students to and from school, maintaining an exemplary safety record throughout a 10-year tenure.

● Demonstrated strong attention to detail, ensuring the safety and well-being of students while adhering to strict schedules.

Store Manager

Kids Mart May 1990 - Feb 1996

● Managed daily operations of a children's apparel store, overseeing staff management, customer service, inventory, and sales.

● Led initiatives to increase revenue through staff training, merchandising strategies, and enhanced customer engagement.

● Developed comprehensive business reports, analyzing sales trends to inform stock and promotional decisions.

Education

High School Diploma

Cypress Creek High School Houston, TX May 1985 South University Online/Georgia

Currently attending

B/A Business Administration

Key Skills

● Leadership & Team Development

● Project Management

● Visual Merchandising

● Strategic Planning & Execution

● Customer Relationship Management

● Training & Development

● Financial Acumen

● Operational Efficiency

● Problem Solving & Troubleshooting

● Marketing & Business Development

● Retail Operations & Sales Growth

● Inventory & Asset Management

● Communication & Negotiation

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