Customer Service High School
Resume:
Christina Luna r...
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Christina Luna
*** * *** *, ******, Texas, 76513, US
************@*****.***
Professional Summary
Desirable outcones were achíeved thanks to excellent communication and financial management skills.
Providing [10+] years of financial and customer service experience.
Trained to deal professionally with customer concerns while collecting payments on past-due accounts.
Effective at dealing calmly with difficult customer interactions.
Skills
Creative problem solving Quick learner
Credit and collections Excellent communication
Custorner satisfaction File/records maintenance
Multi-Task Management Paynent processing
Custorner service
Education
High School - 1998
Belton High School- Belton, TX
Work History
Assistant Manager/Collections Manager - November, 20o21 to Present
PES Auto Finance- Killeen, TX
• Provided courteous customer service
Solicit for new or renewed customer business on very contact
received loan payments andpost to cụstomer accounts
Maintained cash drawer accụracy and security
Prepared and processed loan applicatíons; closed approved loans
Performed collections activities on delinquent accounts, by both written and vetbal communications.
• Assisted with the development and training of all new personnel
Maintain compliance with company policies and procedures
Maintain accurate filing and record-keeping system
. Prepare and assemble reports for remittance, and for branch record-keeping
* Ättend work promptiy and regularly and work overtime as needed
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ASSISLalL IVidIidger - Juiit,2UL LOUVeuer, z021
Regional Finance- Killeen, TX
• Provide exceptional service to all customers.
. Process credit loan applications and use product knowledge to present loan solutions to current and
potential customers.
• Maintain office cash with accuracy and proper security.
. Grow account volume through good judgment and effective customer solicitations in the branch and by
telephone.
• Minimize delinquent debt through calling customers and collecting on past-due accounts.
• Receive, track, and post all payments and fees to customer acçounts in compliance with Cormpany Policy.
• Transport móney and deposits to and from bank.
• Other duties as assigned by leadership.
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