Supply Chain Customer Experience
Resume:
EBONY MURPHY
Draper, UT *****
*********@*****.***
Work Experience
Drop Ship Coordinator
McGee and Co-Draper, UT
July 2020 to March 2025
SUMMARY OF QUALIFICATIONS
• Supply Chain Management, strong understanding with supply chain processes, including sourcing products, inventory management, and logistics.
• Able to coordinate effectively with vendors and manage inventory levels to ensure timely order fulfillment.
• Facilitated communication with vendors and held them accountable to ascertain backorder dates and lead times, ensuring timely procurement of materials.
• Manage end-to-end order processes for 20 different dropship vendors.
• Proficient in utilizing Product Information Management systems, including NetSuite, SourceDay, and SPS Commerce.
• Adept at managing multiple projects simultaneously and meeting deadlines.
• Skilled in Excel, proficient in importing and exporting data to efficiently update extensive datasets.
• Assisted customer experience with addressing inquiries, processing cancellations, updating addresses, and handling miscellaneous requests to enhance the overall customer experience.
• Contributed to buyer-led projects by providing support and assistance as required, ensuring smooth project execution and successful outcomes.
Warehouse Associate
McGee and Co-Draper, UT
May 2019 to July 2020
Performed physically demanding tasks such as lifting, carrying, and moving heavy items repeatedly throughout the workday.
• Strong attention to detail to accurately receive, pick, pack, and ship orders, and to maintain inventory records.
• Ability to collaborate effectively with colleagues and supervisors to achieve common goals and ensure smooth warehouse operations.
• Forklift certified.
• Conducted inventory audits.
• Selected and packaged orders.
Sales Associate & Customer Service
Current Vapor-Midvale, UT
August 2018 to May 2019
Ability to provide excellent customer service by greeting customers, answering inquiries, and assisting with product selection.
• Handle cash transactions and process credit and debit payments.
• Ability to upsell and cross-sell products to increase sales revenue. This includes recommending complementary products and informing customers about promotions or discounts.
• Adherence to age verification policies and regulations to ensure that customers purchasing vaping products are of legal age.
• Understanding of battery safety, proper handling of e-liquids, and general safety precautions.
• Ability to maintain a clean and organized store environment, including restocking shelves, organizing inventory, and managing cash registers.
Helper
Mother's-South Jordan, UT
April 2017 to August 2018
Supervised a classroom of 20 students.
• Developed and implemented engaging and educational activities for students.
• Maintained cleanliness and sanitation of the facility and environment. Education
Diploma
Valley High School - South Jordan, UT
August 2014 to October 2016
diploma
Valley High School
Skills
• Stocking
• Stocking experience
• Sourcing
• Organized and punctual
• Management and leader experience
• Product Management
• Sales experience
• Supply Chain
• Excellent communication skills
• Customer oriented
• NetSuite
• Attention to detail
• Punctual
• Team player
Contact this candidate