Mental Health Patient Care
Resume:
Laveda Barnes
Charlotte North Carolina 28262
*********@*****.***
OBJECTIVE: To provide an excellent experience to all Veterans, their family members, and Staff that I serve within the Veterans Healthcare Administration System by exemplifying the ICARE values and using my commitment to Own the Moment in every interaction, every time. With over 16 years of direct patient care and medical administrative experience I will be able to provide high end administrative support within the department. I am a forward-thinking individual with refined interpersonal and multitasking skills. Looking to utilize my team building and peer leadership skills to promote a positive work environment for improve outcomes and growth.
Experience:
I currently work as an Advance Medical Support Assistant (AMSA) in Outpatient Mental Health clinic. I have worked in Mental Health for 10 years. I have worked here at the VA Medical Center for One-year 6months. I am responsible for managing and maintaining multiple computer systems/applications daily providing great communication and customer service skills. The system/applications include Vet link to check Veteran’s in/out and update demographics. Vista Scheduling Enhancement (VSE) to schedule Veteran’s consults and return to clinic orders (That includes appointments in Salisbury, Charlotte, and Kernersville). I also use VSE daily to manage the query which helps schedule return to clinic orders. When running daily report, it is also done for inpatients. Inpatients are scheduled in the access clinic in a timely manner. Veteran Integrated System Technology Architecture (VISTA), I schedule Veteran consults. I also use Vista daily to run/manage the Encounter Report to ensure all daily encounters have been closed. I also manage the Active Consult Report to ensure consults are scheduled in a timely manner. Beneficiary travels pay is also processed in Vista. Computerized Patient Record System (CPRS) is a system used to look up patient Information within their medical file, retrieve all medication, view return to clinic orders, and enter documentation to patient medical records and pending consults. This documentation is entered using templates in CPRS and the consult toolbox scheduler function in the consult comments. I forward any eligible consults to Community Care when veteran request and run the Decision Support Tool (DST). Consults are also eligible through the Mission Act. The Mission Act gives veterans with certain types of situations the ability to use a non- VA care provider.
Additional Skills:
Proficient in timekeeping, annual leave and sick leave action
with extensive knowledge of temporary schedules and how to apply them correctly.
Obtained vital signs for patients while worked in Hospital setting
Ordered Office and Medical supplies for providers
Excellent Organizational, Planning, Time management and multi-tasking
Unit Peer Leader for the Community Living Center, trained on how to properly use of equipment to ensure compliance with policies and regulations
Worked Clerically preparing patients for the physician by performing preliminary physical tests, taking vitals, prepared treatment rooms for clinical examinations and assisting physician with medical procedures, other patient care
Administrative office documenting patients’ information, scheduling appointments, calling in referrals for patients, call in insurance claims, and faxing
Restore and cancel clinics utilizing vista system
Manages consult tracking data, clinic profiles, CTM,PCI, insurance capture buffer, and encounter completion to meet Advanced Clinic Access performance measures and scheduling directives
Performs appointment scheduling and Clinic Maintenance for over 100 mental health clinics and groups including cancelling, restoring, and rescheduling
Manage approximately 100 mental health provider clinic grids in VSE; responsible for scheduling, cancelling, and converting appointments from face-to-face to virtual modalities; averaging approximately 5000 scheduled appointments per month. – written with a little more detail.
Transcribe and prepare meeting minutes
Provides technical assistance to patients, administrative staff and professional staff regarding release of information by providing forms or connecting t
Review written and telephone requests to ascertain the information to providers
Maintain timecards for staff members under the Executive's Time and Leave codes and ensure accuracy and timeliness of postings.
Take notes and transcribe personal and telephone conversations.
Review communications and develop standard paragraph and form letters.
Employment History:
Advanced Medical Support Assistant March 2021 to Present
Department of Veteran Affairs - Salisbury, NC
Provides support to the Medical Director, Program Director, doctors, and nurses in the Mental Health Clinic.
Knowledgeable of the laws and regulations pertaining to eligibility, priorities, commitments, and goals.
Knowledgeable of various services available at the facility.
Work rapidly under pressure with high degree and accuracy.
Ability to apply office skills and organize the flow of administrative and clerical processes in a complex office that has impact on all organizational elements of the medical center and the health care center.
Ability to communicate both orally and in writing, by telephonically and in person, with people inside and outside the Medical Center for various backgrounds including patients, families, government and public officials, representatives from the community and veteran’s organization.
Knowledge to use office automation and maintain accurate records required for completing necessary reports.
Knowledge of Medical Terminology in order to communicate effectively with medical personnel and to address patient complaints regarding the services and organizations the incumbent supports.
Knowledge of grammar, spelling, punctuation, and required formats, and skill in advising and instructing clerical personnel in subordinate staff activities concerning the preparation of correspondence, office procedures, and interpreting new instructions and procedures.
Performs appointment scheduling and Clinic Maintenance for over 100 mental health clinics and groups.
Maintenance includes overbooks, clinic cancellations, restoration of the clinic, utilizing Veterans Health Information Systems and Technology Architecture (VISTA), Vista Scheduling Enhancement, (VSE GUI), Computerized Patient Recorders System (CPRS), Consult Toolbox, Virtual Medical Room (VMR), Decision Support Tool (DST),Consult Tracking Management (CTM), and Automatic Call Distributor (ACD).
Works closely with each professional service by reviewing, analyzing, and making recommendations on proposed departmental policy and procedure changes, organizational changes.
Arrange accurate registration of all patients which includes positive patient identification within the Mental Health Clinic substance abuse, HUD VASH sector.
Worked with the HUD VASH for two years
Maintains regular and direct contact with patients through mail, phone, face to face and my HealtheVet.
Receives/responds to inquiries made by patients and/or family members through walk-ins, scheduled appointments and ACD calls.
Assists in the planning, reviewing and reporting of data, consults and progress notes.
Performs a basic analysis of generated data generating a variety of reports. Reviews all incoming correspondence making dispositions.
Monitors the status and progress of clinic consults daily. Prints patient identification documents, including appointment lists, face-sheets and patient labels.
Healthcare Tech / Secretary February 2015 March 2021
Atrium Medical Hospital
Greeted visitors and registered patients
Performed routine clerical and administrative functions such as drafting correspondence, scheduling appointments, referrals organizing and maintaining paper and electronic files, or providing information to callers.
Obtained vital signs
Assisted physician with procedures as needed
Input insurance information and personal data for billing
Maintained work operations by following policies and procedures.
Enhanced nursing department and hospital reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
Filed medical records and checked for accuracy
Provided information by answering questions and request
Precepted new employees with orientation process
Medical Office Assistant/CNA April 2013- May2015
Nursefinders
Input patient data
Assisted physician when needed
Prepared patients for physician and documented all required information for the event
Answered internal and external calls and directed them to appropriate departments
Performed both clerical and administrative tasks
Maintained patient confidentiality by keeping medical records
Acted as liaison between doctor and patient
Behavioral Healthcare Technician February 2006-April 2012
Oberry Neuro Treatment Center
Monitoring the behavior of the patient, following the guidelines of treatment from a mental health professional
Regularly reporting any progress or problems.
Helped assist with daily living in and out in the community.
Education:
2005-2006 Wilson Technical College- Certified Nursing Assisting/ Certified Office Assist
2000- 2001 Christian Cornerstone Correspondence School- High School Diploma
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