Customer Service Data Entry

Tiffany Creecy

Chesapeake, VA 757-***-**** ***************@*****.***

Professional Summary

Highly motivated and customer-driven professional with over 7 years of combined experience in customer service, healthcare support, and administrative operations. Recognized for delivering empathetic, solutions-focused service and building long-lasting client relationships. Skilled at handling high call volumes, resolving escalated concerns, and maintaining professionalism in fast-paced environments. Adept at using CRM platforms, remote communication tools, and multitasking efficiently while working independently. Seeking a remote customer service position where I can contribute strong problem-solving skills, a positive attitude, and a passion for helping people.

Core Skills

• Customer Service Excellence Conflict Resolution Client Relationship Building

• Healthcare & Patient Support Empathy & Active Listening

• Remote Communication Tools (Zoom, Teams, Slack) Call Center & Phone Etiquette

• CRM & Data Entry Microsoft Office Suite Email & Chat Support

• Time Management Multitasking Confidential Record-Keeping (HIPAA Compliance)

• Team Collaboration Adaptability Problem-Solving Under Pressure

Professional Experience

Customer Service Representative

CNS United Home Healthcare Chesapeake, VA 02/2022 – Present

• Serve as the first point of contact for patients, caregivers, and families, handling inquiries with professionalism and compassion.

• Resolve complex issues by collaborating with healthcare staff and providing clear solutions, resulting in improved client satisfaction.

• Accurately manage patient records and scheduling while ensuring compliance with HIPAA regulations.

• Recognized by management for consistently maintaining a high level of customer satisfaction scores and reliability in remote/independent work.

Administrative / Office Support

Salzberg Insurance Agency Norfolk, VA 10/2017 – 12/2019

• Assisted clients with insurance policy inquiries, claims, and account updates, ensuring clear communication and timely resolutions.

• Supported a team of agents by managing schedules, coordinating appointments, and processing important documentation.

• Improved office efficiency by implementing better filing systems and accurate data entry practices.

• Praised for strong attention to detail, organization, and ability to multitask under deadlines.

Healthcare / Client Care Specialist

1 Accord Home Healthcare Chesapeake, VA 01/2015 – 09/2017

• Provided compassionate daily support to patients and assisted with healthcare service coordination.

• Ensured client comfort, safety, and satisfaction while maintaining accurate care records.

• Worked closely with healthcare professionals to deliver quality, patient-centered service.

• Recognized for strong interpersonal skills and the ability to de-escalate sensitive situations with patience and care.

Education

GED – Commonwealth Challenge Virginia Beach, VA

Key Strengths

• Proven ability to thrive in remote and independent work settings.

• Strong reputation for professionalism, empathy, and reliability.

• History of being a trusted problem-solver and customer advocate across healthcare and business settings.

References

Available upon request.

Contact this candidate