Customer Service Support
Resume:
West Greenwich, Rhode Island
********.***@*****.***
SUMMARY
Dedicated Customer Service
Specialist providing skills to
prioritize and multitask in a
fast-paced working environment.
Successfully works as part of a
team to reach personal and
business goals. Known for
successfully handling escalated
customer support issues.
SKILLS
• Time management
• Effective communication
• First aid and safety
• Customer service
Customer relationship
management
•
• Service improvement
• Team collaboration
CHERRY MAE
ROBETE
EXPERIENCE
June 2017 - December 2019
In Home Caregiver TAN SOUL LEI Singapore
February 2016 - August 2016
Call Center Representative Teleperfomance Philippines-Makati Makati, Philippines
November 2013 - June 2014
Customer Service Representative AEGIS PEOPLES SUPPORT-Makati
Makati, Philippines
June 2002 - February 2003
Service Crew Member Jollibee Freemont Food Iloilo City, Philippines
• Assisted clients with daily living activities and personal hygiene tasks. Monitored client health by checking vital signs and reporting changes to healthcare providers.
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Prepared nutritious meals according to dietary restrictions and preferences of clients.
•
Administered medication as prescribed, ensuring proper dosages and timing were followed.
•
Maintained a clean and safe environment by performing light housekeeping duties regularly.
•
Assisted customers by answering inquiries and resolving issues promptly.
•
• Educated clients about products and services to improve satisfaction.
• Maintained up-to-date knowledge of company policies and procedures.
• Escalated complex issues to appropriate departments for resolution. Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
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Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
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Assisted customers with inquiries and provided product information effectively.
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Managed customer complaints and resolved issues promptly and professionally.
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Processed orders accurately using the company's order management system.
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Maintained knowledge of company policies to provide correct information to customers.
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Documented customer interactions for future reference and service improvement.
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Handled returns and exchanges according to company procedures efficiently.
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Prepared and assembled food items according to established procedures.
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Provided exceptional customer service in a fast-paced restaurant environment.
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Operated kitchen equipment safely and efficiently during meal preparation.
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• Assisted team members in delivering orders promptly to customers. Followed safety guidelines to ensure a safe working environment for all staff.
•
EDUCATION AND TRAINING
March 2001
High School Diploma
AMBROSIO MAIDO MEM. NATIONAL HIGH SCHOOL, CABATUAN ILOILO, PHILIPPINES
Bachelor of Science Computer Science
De Paul College, Iloilo City, Philippines
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