Client relationship
Resume:
Jacqueline Essandorwa Afful
*********@*****.***
Objective
Detail-oriented and adaptable individual with a background in office support and customer service. Seeking to contribute my organizational skills, multitasking abilities, and positive attitude to a dynamic team within a forward- thinking company.
Achievements
• Successfully increased company registration quotas by assisting with the registration of over 100 individuals in a two-day outreach event through collaboration with the data entry department
Education
2016 - 2020
Kwame Nkrumah University of Science and Technology BSc Sports and Exercise Science
2012 - 2015
Mfantsiman Girls Senior High School
General Science
Employment
June 2023-November 2024
Application Facilitation Centre (UK Visa Application Centre/TLS Contact) Operations Agent
• Assisted applicants professionally at front desk and processing stations
(biometrics, collections).
• Accurately entered and managed applicant data with zero errors.
• Provided detailed guidance on visa requirements, processes, and deadlines.
• Managed applicant complaints and escalated complex issues.
• Traveled to Côte d'Ivoire to oversee visa processes and documentation compliance.
• Maintained accurate records and data entry for operational reporting.
• Worked collaboratively with other staffs to ensure efficient workflow.
• Ensured secure handling and organization of confidential documents. September 2022-November 2022
Sunda Investment Ghana
Cashier
• Processed payments and issued receipts accurately.
• Handled customer inquiries and resolved pricing and refund concerns.
• Ensured secure handling and organization of confidential documents. September 2020-August 2021
National Health Insurance Authority
National Service Person
• Supported account management and general ledger updates.
• Performed administrative support and processed customer payments.
• Guided customers in making payments on accounts and settling up payment plans.
• Generated daily financial reports using Microsoft Excel.
• Assisted the public relations team with client issues and communications.
• Responded to client inquiries and resolved billing issues. July, 2019 – September, 2019
Kwadaso SDA Hospital, Kumasi
Intern
• Maintained a clean and organized treatment space.
• Worked successfully with diverse group of coworkers to accomplished goals and address issues related to our services.
• Monitored and recorded patient progress in response to therapy. June, 2018 – August, 2018
Palestra Fitness Centre
Intern
• Monitored fitness floor and educated clients on the effects of some exercises.
• Learned safe use of fitness tools and appropriate sportswear.
• Observed client workouts and assisted with equipment use. Skills
• Good communication skills(verbal and written)
• Positive work attitude and adaptability
• Strong interpersonal and teamwork skills
• Problem solving
• Multi-tasking and time management
• High attention to detail and organization
• Good working knowledge of Microsoft Office Suite Hobbies and interests
• Surfing the web
• Reading
References
References are available upon request.
Contact this candidate