Administrative professional
Resume:
Tambra Eddy (Howard)
Security professional with managerial experience looking to use my talents in a different field.
Fresno, CA 93720
*******@*******.***
Professional Summary
Exceptional leader looking to grow within a company and gain new skills. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Day Shift Security / Front Desk Concierge
OLDER AMERICANS-Fresno, CA
November 2018 to August 2025
1. Direct team of 3- 20 professionals establishing clear objectives and performance metrics 2. Deliver comprehensive training to multiple staff members 3. Coordinate work schedules when needed to improve workflow and decrease management stress. 4. Mediate tense situations between clients, residents and property staff reducing violations by 30 %. 5. Optimizing workflow management increasing team efficiency in a fast paced 24-hour environment. 6. Establish and maintain positive relations with residents and staff on a daily basis. 7. Consistently exercise sound judgement and self-restraint, effectively managing high stress situations and maintaining a 96% customer satisfaction rating 8. Update and maintain operational paperwork and logs with 100% accuracy on a daily, weekly and monthly basis ensuring compliance and reducing audit. 9. Analyze and address alarm system notifications and malfunctions reporting any issues to maintenance and calling authorities when necessary
10. Leadership qualities and ability to work collaboratively 11. Cultivate strong alliances with emergency responders contributing to a decrease in emergency response time.
12. Conduct detailed analysis of surveillance footage, identifying suspicious activities and leading to a 305 increase in incident prevention.
13. Draft and evaluate over 100+ monthly incident reports, editing errors and teaching proper format. 14. Coordinate and collect laundry and meal charges using Excel spreadsheet tracking system. 15. Execute comprehensive patrols of building and surrounding areas ensuring compliance with safety regulations.
16. Keen attention-to-detail and time management skills. 17. Email Correspondence
18. Oversee the allocation and delivery of food supplies to 50 + residents on a monthly basis. 19. Ability to multitask and prioritize.
20. Strong interpersonal skills and natural ability to make residents and guests feel comfortable 21. Goal-driven mindset with exceptional work ethic 22. Exceptional interpersonal and communications skills (verbal and written), with a proven ability to build strong relationships and rapport
Security Guard Supervisor
CIS Security-Fresno County, CA
July 2016 to August 2019
1. Delivered comprehensive training programs over the phone and in person to 100+ staff members improving team efficiency.
2. Direct team of 10-40 professionals establishing clear objectives and performance metrics. 3. Delegated and managed yearly license renewal to over 100+ staff 4. Conducted thorough inspections of 10 + sites weekly identifying and documenting uniform and site violations.
5. Managed client and team communications streamlining workflow leading to a reduction in delays and an increase in client approval ratings.
6. Interacted and maintained strong alliance with emergency responders. 7. Established and maintained positive client relations by implementing a structured feedback loop. 8. Drove and maintained company fleet vehicle recording any issues and requesting preventative maintenance when necessary
9. Drafted and evaluated over 75 monthly incident reports. Editing errors and teaching proper format. 10. Conducted monthly and yearly performance reviews of subordinates providing feedback to guards and management.
11. Conduct detailed analysis of properties through visual and physical surveillance. 12. Achieved promotion to patrol officer within 4 months and ascended to supervisor in under 9 months demonstrating exceptional leadership and operational proficiency. Kennel Attendant/Grooming Assistant
Funny Faces Bed and Biscuit-Hanford, CA
June 2015 to June 2016
1. Delivered comprehensive grooming services including bathing, nail trims, anal gland expression, drying and fur brushing
2. Complete maintenance of grooming shop area including sweeping, mopping and vacuuming. 3. Coordinated client scheduled services for all aspects of kennel. 4. Managed upkeep of grooming supplies and requested additional inventory approximately every 60 days.
5. Formulated and distributed customized dietary plans and medications for a diverse population of 150+ animals, twice daily.
6. Executed a customer based approach in handling animal transfers enhancing overall customer satisfaction and boosting repeat customers by 25%. Personal Assistant
self-Selma, CA
April 2013 to June 2015
1. Implemented a daily, weekly and monthly cleaning routine that cut down on clutter and increased visual appeal by 30%
2. Designed and executed a comprehensive landscaping plan that included weed and brush removal and weekly maintenance.
3. Facilitated weekly and monthly doctor visits and medication pickups for 3 members of household. 4. Coordinated and prepared nutritious meals for a family of 4. 5. Coordinated with vendors to negotiate payment terms resulting in a 30% decrease in late payments. 6. Implemented an efficient grocery shopping system utilizing seasonal produce and sales enhancing meal quality and cutting costs 15%.
Grooming Assistant
Grooming by Denise/ Absolute Pet Grooming-Ahwanee, ca January 2005 to August 2012
1. Delivered comprehensive grooming services including bathing, nail trimming, anal gland expression. 2. Coordinated with superior and clients to schedule delivery and retrieval of animals. 3. Oversaw daily charges for services rendered to clients, collecting charges using reciept book. 4. Conducted analysis of supplies, optimizing sales to increase profit margin by 20%. 5. Designed and maintained cleanliness of grooming room for maximum efficiency. Telemarketer / Insurance Agent / Human Resources
Brawley Insurance Agency-Fresno, CA
November 2009 to November 2010
1. Telemarketing
2. Spearheaded end to end recruitment process for insurance agents increasing team size and improving onboarding process.
3. Comprehensive office work including faxing, scanning and email correspondence. 4. Completed all aspects of sales and information requests for Medicare supplement plans. 5. Managed administrative and bookkeeping functions processing financial transactions and reconciling accounts monthly.
6. Oversaw maintenance of office supplies, renewing inventory on a bimonthly basis. Education
Associate's degree in Business Administration
Fresno City College-Fresno, CA
High school diploma or GED in General Studies
Merced High School
Associate's degree
Skills
• Employee evaluation
• Human resources
• Computer networking
• Pet Care (10+ years)
• Surveillance (10+ years)
• Residential Cleaning (7 years)
• Microsoft Office
• General ledger reconciliation
• Dog Handling (6 years)
• Security
• Data entry
• Customer service (10+ years)
• Clerical Experience (7 years)
• Clerical experience
• Conflict management
• Cash register
• Windows
• Cash handling
• dog socialization,cleaning,organizing,dog health (1 year)
• Animal Restraint (7 years)
• Authentication
• QuickBooks
• Property management
• Computer skills
• Typing
• Microsoft Access
• Military
• Math
• Phone etiquette
• Cooking
• Insurance sales
• Dog Training (3 years)
• Animal Handling (8 years)
• Fair Housing regulations
• Time Management (6 years)
• Pet Sitting (8 years)
• Google Suite
• Animal restraint
• Basic math
• Computer literacy (7 years)
• Research
• Writing skills
• CCTV
• Communication skills
• Restaurant management
• Employment & labor law
• Team management
• Analysis skills
• Sales
• Negotiation
• Recruiting
• Administrative experience
• Microsoft Word
• Shift management
• Bookkeeping
• Root cause analysis
• Laundry (10+ years)
• Order entry
• Budgeting
• Microsoft Outlook
• Organizational skills
• Cash Handling (3 years)
• Project management
• Supervising experience
• Pet Grooming (8 years)
• Microsoft Powerpoint
• Animal Care (10+ years)
• Leadership
• Microsoft Excel
• Multi-line Phone Systems (5 years)
• Balance sheet reconciliation
• Construction
• Insurance Sales (1 year)
• Front Desk (1 year)
• Telemarketing
• Front desk
• Customer service
• Employee engagement
• Management
• Supervising experience (5 years)
• Food Preparation (3 years)
• Driving
• Interviewing
• Kennel Experience (2 years)
• Time management
• Restaurant experience
• English (10+ years)
• Computer Skills (7 years)
• Accounting
• trak tik guard system, microsoft office, micro soft windows,conflict resolution,ten key,typing (2 years)
• Maintenance
• Office experience
• Accounts payable
• English
• General ledger accounting
• Hospitality
• Data Entry (4 years)
• Food service
• Computer literacy
• CCTV (5 years)
Certifications and Licenses
Driver's License
Non-CDL Class C
Guard Card
July 2022 to July 2024
ServSafe Food Handler
May 2020 to May 2023
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